Information Systems Support Assistant

City Health Care Partnership CIC; West Carr; On-site; GBP 21,000 - 29,000; Full time

Job summary

City Health Care Partnership CIC is seeking an information systems and admin support professional. The role involves assisting colleagues with NHS Smartcards and Registration Authority processes, maintaining data quality in information systems, and producing reports to support service needs.

You will train colleagues on systems, follow governance procedures, and communicate clearly with teams to ensure workload is organized efficiently.

Qualifications

• NVQ Level 3 in Business Administration or IT or equivalent skills and experience.
• Strong Microsoft Excel skills and confidence using office and information systems.
• Relevant experience in an information technology or customer service environment.
• Clear communication, good attention to detail and the ability to organise your workload.

Responsibilities

• Support colleagues with NHS Smartcards and Registration Authority processes.
• Maintain and monitor information systems, identifying and reporting data quality issues.
• Produce spreadsheets, reports and analysis to support service needs.
• Help colleagues use systems correctly and support training and guidance.
• Follow information governance and security procedures to protect confidential information.

Skills

Communication

Attention to detail

Organisational skills

Customer service experience

Education

NVQ Level 3 in Business Administration or Information Technology

Tools

Microsoft Excel

Information systems

Job description

What you'll do:

• Support colleagues with NHS Smartcards and Registration Authority processes
• Maintain and monitor information systems, identifying and reporting data quality issues
• Produce spreadsheets, reports and analysis to support service needs
• Help colleagues use systems correctly and support training and guidance
• Follow information governance and security procedures to protect confidential information
  NVQ Level 3 in Business Administration or Information Technology, an equivalent qualification, or equivalent skills and experience
• Strong Microsoft Excel skills and confidence using office and information systems
• Relevant experience in an information technology or customer service environment
• Clear communication, good attention to detail and the ability to organise your workload

We welcome applicants from different backgrounds, experiences and communities, and value fairness, respect, inclusion, teamwork and ideas for improvement.

At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice. Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.