Information Systems Specialist Telephony

The Methodist Church in Britain; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working options

Starting pay at minimum advantagepoint

Job summary

Sheffield City Council information systems team is seeking an Information Systems Specialist to act as SME for the Storm platform, mobile devices, and Teams telephony. You will lead complex development, build integrations, and drive digital services enhancements across the council’s contact centre and enterprise mobile environment.

The role combines hands-on development with transformation delivery, including workforce management and self-service improvements.

Qualifications

• Experience with Intune mobile device management builds.
• Experience managing the full development lifecycle from planning to implementation.
• Experience in telephony and integrations across systems.
• Ability to translate business requirements into technical solutions.
• Strong stakeholder engagement and ability to explain technical concepts to non-technical audiences.
• Knowledge of security, accessibility, data protection, governance requirements.

Responsibilities

• Act as subject matter expert for Storm contact centre telephony, corporate mobile devices and Teams telephony.
• Lead complex corporate telephony development, configuration and support.
• Develop advanced digital services using telephony platform tools and Google Dialogflow.
• Design, build and support integrations between internal and external IT systems.
• Investigate and resolve complex technical issues across call treatments and integrations.
• Design and support Intune mobile device builds for Android and iOS.
• Translate business requirements into technical solutions and development plans.
• Manage developments through planning, build, testing, implementation and post-deployment support.
• Work with project teams and suppliers on transformation and service improvement.
• Ensure solutions meet security, accessibility, data protection, architecture and governance requirements.

Skills

Intune builds

Lifecycle management

Telephony development

System integrations

Troubleshooting

Stakeholder engagement

Tools

Intune

Dialogflow

APIs

Job description

This Information Systems Specialist post sits within Sheffield City Council's Mobile Device Service and its Storm Corporate Telephony platform. The postholder is the subject matter expert for contact centre telephony, corporate mobile devices and Teams telephony, and builds integrations and digital services. The work combines day-to-day development with delivery of transformation projects such as workforce management, channel shift and self-service improvements. Hands-on Intune experience for Android and iOS builds is central to fit.

What the job involves

• Act as subject matter expert for the Storm contact centre telephony system, corporate mobile devices, Intune and Teams telephony, setting technical standards
• Lead complex corporate telephony development, configuration and support
• Develop advanced digital services using telephony platform tools, Google Dialogue Flow and related technologies
• Design, build and support integrations between internal and external IT systems
• Investigate and resolve complex technical issues across call treatments and integrations
• Design, build and support Intune mobile device builds for Android and iOS
• Translate business requirements and programme objectives into technical solutions and development plans
• Manage developments through planning, build, testing, implementation and post-deployment support
• Work with project teams, service areas, suppliers and technical colleagues on transformation and service improvement
• Ensure solutions meet security, accessibility, data protection, architecture and governance requirements
• Drive continuous improvement in processes, automation, integrations and customer experience
• Support knowledge sharing, peer review and consistent development standards

Experience

• Experience developing Intune mobile device management builds
• Experience managing development through the full lifecycle, including planning, testing and implementation

Skills & knowledge

• Advanced telephony system development, configuration and administration
• Proficiency in system integrations
• Strong troubleshooting, problem-solving and root cause analysis
• Designing scalable, maintainable and supportable digital solutions
• Translating business requirements into practical technical solutions
• Strong stakeholder engagement, explaining complex technical concepts to non-technical audiences

Checks & eligibility

• Relevant safeguarding checks, where appropriate to the role

What’s offered

• Generous holiday entitlement
• Flexible working options, including reduced hours, part time or job share
• Starting pay at minimum advantage point on payslip evidence of higher basic pay