Information Systems Officer 2nd line & Collections desk support

The Methodist Church in Britain; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holidays

Flexible working

Reduced hours / job share

Carer support

Higher pay evidence

Job summary

The Information Systems Officer post sits in the Digital Delivery Service within IT and Digital Innovation at Sheffield City Council, covering second line IT support alongside collections desk support. The role helps run networks, platforms, cyber security, service management and technology change programmes across the council.

Flexible working and varied hours are discussed during recruitment. With responsibilities spanning enterprise architecture, governance and supplier management, the post

Responsibilities

• Provide second line IT support
• Support the collections desk
• Deliver and support the council's digital infrastructure, networks and technology platforms
• Protect services through cyber security, information governance and risk management
• Develop and maintain enterprise architecture and technology standards
• Provide ICT service management, operational support and continuous service improvement
• Enable modern workplace technology and digital collaboration tools
• Ensure business continuity, resilience and disaster recovery arrangements are in place
• Manage technology suppliers, contracts and strategic partnerships
• Lead technology-enabled change and infrastructure improvement programmes
• Support secure, sustainable and cost-effective digital services
• Provide governance, assurance and technical expertise for organisational transformation

Job description

This Information Systems Officer post sits in the Digital Delivery Service within IT and Digital Innovation at Sheffield City Council, covering second line IT support alongside collections desk support. The service runs the council's networks, platforms, cyber security, service management and technology change programmes. The post is full-time at 37 hours, with reduced hours, part-time or job share open for discussion. The Guaranteed Interview scheme covers disabled applicants, care leavers and armed forces veterans who meet the essential criteria.

What the job involves

• Provide second line IT support
• Support the collections desk
• Deliver and support the council's digital infrastructure, networks and technology platforms
• Protect services through cyber security, information governance and risk management
• Develop and maintain enterprise architecture and technology standards
• Provide ICT service management, operational support and continuous service improvement
• Enable modern workplace technology and digital collaboration tools
• Ensure business continuity, resilience and disaster recovery arrangements are in place
• Manage technology suppliers, contracts and strategic partnerships
• Lead technology-enabled change and infrastructure improvement programmes
• Support secure, sustainable and cost-effective digital services
• Provide governance, assurance and technical expertise for organisational transformation

What’s offered

• Generous holiday entitlement
• Hours worked across all 52 weeks of the year
• Flexible working options including reduced hours, part-time or job share
• Support for staff with unpaid caring responsibilities to work flexibly
• Starting pay at the bottom of the grade, or at the point of minimum advantage with payslip evidence of higher basic pay