Information System Manager

Allen Lane

England

Hybrid

GBP 40,000 - 50,000

Full time

14 days+

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Job summary

A recruitment agency is seeking a Digital and Performance Manager for a 12-month fixed-term contract. This hybrid role involves supporting the digital infrastructure of a housing provider, ensuring effective performance management and compliance with regulations. The successful candidate will have strong digital literacy, experience with performance management, and the ability to lead initiatives effectively. They will work across the organisation to implement and optimise digital systems, making a significant impact on the department's performance.

Qualifications

Proven experience in performance management, data analysis, or strategic reporting.
Experience managing digital systems and permissions.
Ability to lead cross-functional initiatives.

Responsibilities

Lead the development and administration of digital infrastructure.
Implement and optimise digital systems for performance management.
Design and maintain a performance and KPI framework.

Skills

Digital literacy

Performance management

Data analysis

Collaboration support

KPI framework creation

Regulatory understanding

Stakeholder influence

Communication skills

Education

Professional qualification in performance management, data analytics, or housing

Job description

This range is provided by Allen Lane. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Allen Lane

Permanent IT Recruitment Across Public Sector

Digital and Performance Manager

12 Month FTC

Hybrid (1 day a week on Site)

About BD Reside

Reside is a housing provider who works closely with the London Borough of Barking and Dagenham to support strong communities through the provision of high quality, affordable housing for the local communities within Barking & Dagenham. It plays a key role in the council’s wider regeneration strategy, supporting sustainable communities, improving housing standards, and delivering long‑term social and economic benefits for the area.

The Role

The Digital and Performance Manager will lead the development and administration of BD Reside’s digital infrastructure to support performance management and where appropriate regulatory compliance. Central to this role is the implementation and optimisation of digital systems – including performance dashboards, data platforms, and SharePoint – to enable accurate reporting, data integrity, and collaborative working across the organisation.

Acting as a technical resource, the Digital and Performance Manager will support colleagues in the effective use of digital platforms, manage system structures and permissions, and promote digital literacy across the organisation. This includes troubleshooting, training, and ensuring systems are configured to support operational, internal control, efficiency, regulatory reporting, and continuous improvement.

The role will be responsible for designing and maintaining a robust KPI and performance framework, ensuring that data is effectively captured, analysed, and can be presented to the Board and leadership team.

Skills and Experience

Strong digital literacy and experience administering or being super‑user for multiple software platforms.
Proven experience in performance management, data analysis, or strategic reporting within housing, public sector, or regulated environments.
Ability to support colleagues in using digital tools, including troubleshooting and informal training.
Experience managing digital systems, permissions, and content structures to support collaboration and compliance.
Strong ability to create and maintain a performance and KPI framework for an organisation
Good understanding of regulatory requirements for Registered Providers under the RSH.
Ability to lead cross‑functional initiatives and influence senior stakeholders.
Experience with audit, assurance, and policy tracking frameworks.
Committed to Reside’s principles and able to demonstrate behaviours that support this commitment
Experience with housing management systems and data platforms.
Communication and presentation skills, with experience preparing Board‑level reports.
Knowledge of tenant engagement and satisfaction measures.
Professional qualification in performance management, data analytics, or housing (or willingness to work towards one).