Information Rights Case Officer

Brighton & Hove City Council; Hove; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career Growth

On-the-job Training

Flexible Working

Supportive Team

Wellbeing Benefits

Job summary

Brighton & Hove City Council seeks a motivated Information Rights professional to join the Information Rights Team on a fixed-term 9-month contract. You will handle FOIs, SARs, EIRs, and Data Protection requests with on-the-job training and collaboration across the council.

You will work with colleagues at all levels and provide high-quality customer service while ensuring compliance with key legislation and maintaining databases and information systems.

Qualifications

• Experience in office administration or a fast-paced work environment.
• Strong attention to detail and ability to work to strict deadlines.
• Excellent communication and customer service skills.
• Confidentiality when handling personal information.
• Team player with a flexible approach to meet business needs.
• Confidence using Microsoft Word and Excel.

Responsibilities

• Providing specialist support and advice across council services, working with colleagues at all levels.
• Providing first-rate customer service to the public exercising access rights.
• Ensuring the council meets statutory legal requirements related to relevant legislation.
• Maintaining internal databases and understanding council systems and data stores.

Tools

Microsoft Office

Job description

Contractual hours: 22 Package: We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages., Looking for a new challenge where you can make an impact? Unlock Your Potential in Information Rights! Ready to advance your career and make a real impact? We’re looking for a motivated, detail-driven professional to join our collaborative and friendly Information Rights Team - helping to shape our organisation's approach to managing critical information requests. In this role, you'll be at the centre of our Information Rights Team, helping to manage and process key requests like FOIs, SARs, EIRs, and Data Protection cases. It’s a chance to gain specialist knowledge, work with colleagues across the organisation, and play a crucial role in ensuring compliance with legislation. No need to be an expert-we offer on-the-job training and ongoing development to help you grow. If you thrive in a fast-paced, structured environment, have strong communication and organisational skills, customer focus, and want to be part of a team that makes a difference, this could be the perfect opportunity for you. Contract: This role is fixed term for 9 months There is full information about the role below and attached but, if you would like an informal discussion, please contact Louise Haithwaite, Information Rights Lead, at . Why Apply?

Benefits

• Career Growth: Step into an exciting role where you can develop specialist knowledge in FOI, SARs, EIR, and Data Protection Requests.
• Supportive Team: Work closely with experienced Information Rights Case Officers and Information Rights Development Managers who will help you learn and grow.
• Customer Focussed: Supporting residents exercising their rights of access
• Impact: Play a key role in ensuring compliance with key legislation and support colleagues across all levels-from Officers to Directors.
• Training & Development: No need to be an expert yet-we provide on-the-job training and ongoing development opportunities!

What You’ll Do

• Providing specialist support and advice across council services. You will be working will colleagues of all levels of seniority from officers to Heads of Service and Directors, as well as members, partners, and stakeholder groups.
• Working with members of the public providing first-rate customer service in assisting them to exercise their access rights
• Ensure that the council and its directorates meet the statutory legal requirements associated with the relevant legislation.
• Maintaining internal databases and gaining a cross council understanding of the systems and databases used to store information

The Team and Service Functions

• Freedom of Information (FOI) requests and Environmental Information Regulations (EIR) assessing new requests, logging and allocation to drafting the final response using relevant legislation
• Corporate Subject Access Requests (SARs) assessing new and clarified requests for all council services, handling complex cases, allocation to services
• Children's Social Work Services (CSWS) Subject Access Requests which includes end to end processing of requests involving collating, investigating, redacting information and sending responses
• Data Protection requests including data breaches, disclosure requests and other rights such as right to objection and right to erasure, Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it’s what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Commitment to Inclusion

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our actions, our and the work we are doing to Why work for us? As a council, we want to:

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

Requirements

• Experience in office administration or a fast-paced work environment.
• Strong attention to detail and ability to work to strict deadlines.
• Excellent communication and customer service skills-able to handle demanding customers with differing needs, sensitive or complex cases with professionalism.
• An understanding of the importance of confidentiality when handling personal information in all its forms
• A team player with a flexible and adaptable approach to meet business needs.
• Confidence using Microsoft Office applications including Word and Excel.
• Knowledge of Freedom of Information, Data Protection Act 2018, GDPR, or EIR- that's a bonus! But don't worry if not, as we offer full training to help you succeed.
• Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. Please note that this post is subject to a Basic Disclosure Criminal Records Check.
• We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.
• Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.