Information Requests Officer

DHU Healthcare; Tideswell CP; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

NHS pension

Free parking

Birthday leave

Health Cash Plan

Flexible working

Car Lease Scheme

Enhanced maternity/paternity leave

Referral programme

Job summary

DHU Healthcare is seeking an Information Requests Officer to manage Data Subject Rights and third-party data requests to ensure GDPR compliance across the organisation.

You will coordinate processing under the Data Protection Act, apply redactions, handle complex requests, and support the Information Governance & Data Protection Team while staying up-to-date with GDPR changes. This full-time, on-site role includes NHS pension, free parking, birthday leave, and a supportive benefits package.

Qualifications

• Coordinate processing of information requests under the Data Protection Act & GDPR in line with policy and law.
• Apply redactions and exemptions as outlined in policy and legislation.
• Manage a varied workload across multiple information requests and decisions.
• Assist the Information Governance & Data Protection Team with cross-cutting requests and complaints.

Responsibilities

• Coordinate the processing of information requests and enquiries under the Data Protection Act & GDPR in line with internal DHU policies & procedures and UK Data Protection legislation
• Give detailed consideration to complex requests and apply appropriate redactions / exemptions as outlined in the Data Protection Act and DHU policies & procedures, working closely with DHU staff to ensure redactions are appropriate
• Manage a varied and complex workload, prioritising tasks across multiple information requests and taking decisions on redactions, erasures, restrictions
• Act as a key point of contact and assist DHU's Information Governance & Data Protection Team in the collation of cross cutting DPA requests, enquiries or complaint
• To maintain an awareness of the GDPR and related data protection legislation
• Assist with addressing queries/complaints and respond to the identification of and resolution of data quality issues ensuring that data subject rights are met where possible
• Ad hoc administrative tasks associated with the role

Skills

Data protection

GDPR compliance

Redactions decision

Information governance

Stakeholder liaison

Job description

At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference - for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow. With us, every role makes the difference. Our corporate teams drive progress, solve challenges, and work together to help shape the future of healthcare. This role will be responsible for tracking all Data Subject Rights and other third-party data requests received by DHU Healthcare to ensure compliance with GDPR and associated legislative requirements. In addition, providing support to the wider organisation in relation to the compliance and secure use of personal information to meet the business objectives of DHU Healthcare Behind every patient interaction is a team making it possible. Our corporate colleagues keep services running smoothly and help shape the future of care. As an Information Requests Officer you will:

• Coordinate the processing of information requests and enquiries made under the Data a Protection Act & GDPR in line with internal DHU policies & procedures and UK Data Protection legislation
• Give detailed consideration to complex requests and apply appropriate redactions / exemptions as outlined in the Data Protection Act and DHU policies & procedures, working closely with DHU staff to ensure redactions are appropriate
• Manage a varied and complex workload, prioritising tasks across multiple information requests and taking decisions on redactions, erasures, restrictions
• Act as a key point of contact and assist DHU's Information Governance & Data Protection Team in the collation of cross cutting DPA requests, enquiries or complaint
• To maintain an awareness of the GDPR and related data protection legislation
• Assist with addressing queries/complaints and respond to the identification of and resolution of data quality issues ensuring that data subject rights are met where possible
• Ad hoc administrative tasks associated with the role We offer a benefits package with your health, happiness and future in mind. You'll have access to the NHS pension scheme (and we'll honour your existing NHS pension pot and holiday entitlement if you're transferring), free secure parking at most sites, birthday leave, and our Health Cash Plan for you and your family - covering dental, optical, therapy costs, and 24/7 GP access after six months. Plus, there's wellbeing perks, flexible working, a salary sacrifice Car Lease Scheme with low-emission options, enhanced maternity and paternity leave, and a rewarding referral programme. It's our way of saying thank you.

Developing people, strengthening teams. With us, your development matters. Whether you're starting out or ready for your next challenge, we offer clear pathways to help you grow with confidence wherever you are in your career. Essential training is tailored to your role, and support is always within reach - because we know that fulfilled colleagues deliver better care, stronger teamwork, and more impact. From coaching-led leadership through our Inspire programme, partnerships like the Integrated Urgent Care course with the University of Derby, and apprenticeships, we'll help you develop in ways that matter to you. We encourage you to explore new skills and embrace opportunities

A culture where differences matter.