Information & Insight Manager

The University of Manchester; Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous employer contribution pension

29 days annual leave plus bank holiday

Ride to work and EV car scheme

Job summary

The University of Manchester is seeking an experienced Information & Insight Manager to drive data-led decision making for fundraising, volunteering, alumni engagement and supporter communications. This key role sits in the Division of Development and Alumni Relations (DDAR) and supports the Challenge Accepted campaign.

You will manage CRM systems, lead a high-performing team, and promote evidence-based decision making across the division and university.

Qualifications

• Significant experience of information management, insight, reporting and analysis within a complex organisation.
• Experience of leading and developing high-performing teams.
• Strong stakeholder management and relationship-building skills.
• Excellent analytical and problem-solving abilities.
• A commitment to using data and insight to drive evidence-based decision making.

Responsibilities

• Ensure the alumni and supporter CRM and related systems deliver high-quality services to colleagues and supporters working across the University’s engagement, volunteering and fundraising agendas.
• Embed and model a data-driven culture within DDAR, and advocate for effective and joined up use of information across the University.
• Drive the use of insight and analysis to guide strategy, operational delivery and continuous improvement.
• Oversee the development and delivery of divisional and campaign reporting.
• Lead and develop a high-performing Information & Insight team that effectively supports and enables the work of the Division and University.

Skills

Information management

Insight & reporting

Analysis

Stakeholder management

Leadership

Tools

CRM systems

Job description

• Generous employer contribution pension

We are seeking a motivated and collaborative individual to join our team as an Information & Insight Manager. This is a key management role within the Division of Development and Alumni Relations (DDAR), critical to the direction and success of fundraising, volunteering, alumni engagement, supporter communications and the delivery of insight‑led activity in support of University strategy and the Challenge Accepted campaign.

Following our 200th anniversary, the University has launched its first ever fundraising and volunteering campaign, Challenge Accepted, bringing together alumni, donors, staff, students and civic, industry and community partners to tackle the world’s toughest challenges and transform lives locally and globally.

You will be responsible for:

• Ensure the alumni and supporter CRM and related systems deliver high-quality services to colleagues and supporters working across the University’s engagement, volunteering and fundraising agendas;
• Embed and model a data-driven culture within DDAR, and advocate for effective and joined up use of information across the University;
• Drive the use of insight and analysis to guide strategy, operational delivery and continuous improvement;
• Oversee the development and delivery of divisional and campaign reporting;
• Lead and develop a high-performing Information & Insight team that effectively supports and enables the work of the Division and University.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria

• Significant experience of information management, insight, reporting and analysis within a complex organisation;
• Experience of leading and developing high-performing teams;
• Strong stakeholder management and relationship-building skills;
• Excellent analytical and problem-solving abilities;
• A commitment to using data and insight to drive evidence-based decision making.

Desirable Criteria

• Experience of working within higher education, fundraising, alumni relations or a comparable environment;
• Knowledge of CRM systems and associated data management processes;
• Experience of identifying and implementing best practice in information management and insight, including opportunities presented by AI.

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

• Generous employer contribution pension
• 29 days annual leave plus bank holidays, along with Christmas closure
• Ride to work and EV car scheme available

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries About The Role, Shortlisting And Interviews

Name: Tom Jirat

Email Address: [e-mail]

General enquiries and administrative support

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Technical and job portal support

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Applications close at midnight on the closing date.