CRM & Data Insight Lead

Addenbrooke's Charitable Trust (ACT); Cambridge; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Pension 7% Employer Contribution

25 days annual leave + bank holidays

Group Life Assurance

Enhanced maternity/paternity pay

Eye tests £65 towards computer-use

NHS Discount Schemes

Health Cash Plan

Employee Assistance Programmes

Cycle to Work Scheme

Job summary

Addenbrooke's Charitable Trust (ACT) in Cambridge is seeking a CRM & Data Insight Lead to manage the CRM database (Donorfy) and drive data-informed fundraising strategy. You will collaborate with Income Generation, Communications and Finance to deliver insights, reports and recommendations that shape strategy and performance.

The role is hybrid (onsite 4 days/week), offering £35,000–£40,000 per annum and a permanent contract. Closing date 16 August 2026, with a strong benefits package.

Qualifications

• Degree or equivalent with strong communication and problem solving.
• Experience with CRM systems management.
• Experience using Power BI for data insights.
• Ability to manage multiple projects in a busy environment.

Responsibilities

• Manage the CRM database (Donorfy) and maximise its value to fundraising strategy.
• Collaborate with Income Generation, Communications and Finance to deliver insights and reporting.
• Provide data-led recommendations to inform strategy and performance.

Skills

CRM systems

Power BI

Data analytics

Stakeholder reporting

Project management

Education

Relevant degree or equivalent

Tools

Power BI

Job description

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

This is an exciting time to be joining the team in this new role!

We’re on a mission to support our client, voted one of the top 100 hospitals in the world, and a global leader in healthcare innovation. From new cancer care to a world-class children’s hospital, your work will help transform the future of patient care.

Position: CRM & Data Insight Lead

Location: Cambridge, Biomedical Campus/Hybrid (onsite 4 days per week)

Salary: £35,000 to £40,000 per annum (dependant on skills and experience)

Hours: 37.5 hours per week. Part-time of 30 hours per week will be considered

Contract: Permanent

Closing Date: Sunday, 16th August 2026, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.

About The Role

As the CRM & Data Insight Lead, you will be responsible for managing one of the organisations most valuable assets, the CRM database (Donorfy), and work to help maximise its value to the strategy and fundraising goals. The direction of travel is set on transforming the charity, in particular, cancer and children’s services. With two capital build projects on the horizon, there is a real opportunity for you to work with the team to use all the CRM and rich data insight to help make evidence-based decisions and bring an elevated level of strategic focus to help transform healthcare across the region and beyond.

You’ll work closely with colleagues across all of the teams, from helping Income Generation and Communications colleagues to use the CRM and data insight to inform strategy and tactics, to helping colleagues in Finance to implement better reporting and more efficient solutions. You will also work closely with the Income Generation and Communications Teams to support their goal of growing the number of supporters and their value to the charity through data-led fundraising and marketing activities.

About You

We are looking for someone who has relevant experience or is educated to degree level with excellent communication and problem solving skills.

You Will Have Experience Of

• CRM systems and their management
• Using data visualization tools such as PowerBI
• Producing business insights, data analytics, and reports, and using these to make recommendations to key stakeholders
• Managing multiple projects in a busy, target orientated environment

We strongly encourage applicants from all backgrounds and identities, every new team member brings a unique perspective, helping us enrich and diversify our charity.

In Return

This is an amazing place to work!

You Will Receive a Fantastic Benefits Package Including

• Pension Scheme with 7% Employer Contribution
• 25 days Annual Leave + Bank Holidays + Your Birthday off
• Group Life Assurance (4x salary)
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 towards computer-use glasses
• On-site Leisure Centre
• NHS Discount Schemes
• Health Cash Plan
• Employee Assistance Programmes
• Cycle to Work Scheme

Other roles you may have experience in include CRM, Systems, Data, Data Insight, CRM Lead, Systems Lead, Data Lead, Data Insight Lead, CRM Officer, Systems Officer, Data Officer, Data Insight Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP