Information Governance Assurance Manager

Maudsley Learning; London; On-site; GBP 54,000 - 61,000; Full time

Job summary

Join a forward-thinking organization as an Information Governance Assurance Manager, where your expertise will help shape the future of mental health services. This role offers the opportunity to develop and implement a comprehensive Information Governance assurance program, ensuring compliance with key regulations while supporting a culture of high-quality care. You'll work collaboratively within a dedicated team, engaging with stakeholders to enhance awareness and understanding of information governance. With a commitment to staff development and flexible working options, this position promises a rewarding career path in a supportive environment focused on improving patient outcomes.

Benefits

Flexible Working

Ongoing Training and Development

Supportive Work Environment

Qualifications

• Degree level education or equivalent experience required.
• Proven experience in Information Governance and data protection.

Responsibilities

• Manage and monitor Freedom of Information requests.
• Implement departmental assurance reviews across the Trust.
• Support the Information Governance Training Program.

Skills

Information Governance

Data Protection Act

Freedom of Information Act

Statistical Analysis

Project Management

Negotiation Skills

Team Collaboration

Microsoft Office

Education

Degree Level Education

Masters Degree or Equivalent

Tools

Data Security and Protection Toolkit

ITIL

Job description

Information Governance Assurance Manager

NHS AfC: Band 7

Main area: Information Governance
Grade: NHS AfC: Band 7
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 334-NCL-6847215

Site: Maudsley Hospital
Town: London
Salary: £54,320 - £60,981 per annum inclusive of HCAS
Salary period: Yearly
Closing: 31/12/2024 23:59
Interview date: 13/01/2025

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to providing high quality and specialist care to our service users and we are recognised for our care and treatment. The Care Quality Commission rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to positively impact patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust, we are happy to talk flexible working.

Job overview

We are seeking an enthusiastic, self-motivated, innovative professional to join our team.

The key purpose of the role is to develop, implement and actively monitor the Information Governance assurance programme and manage the corporate record and FoI compliance across the Trust.

The post holder must be able to demonstrate experience and a thorough understanding of all aspects of Information Governance in respect of the Data Protection Act and Freedom of Information Act. With proven experience of working with stakeholders and employees on their awareness and understanding of IG, the post holder will evidence an excellent track record of undertaking assurance reviews and have responsibility for completing the Data Security and Protection Toolkit including monitoring the action plan.

Career Progression pathways and development opportunities:

We are committed to getting the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer ongoing training and development in all aspects of data protection regulation and practice.

Main duties of the job

Crucially, the post holder will support both the Head of Information Governance and IG Operations Lead in the establishment and development of a departmental assurance programme and implement departmental assurance reviews across the Trust. This will successfully complement the overall Digital Service strategy to actively monitor and evidence the Trust’s compliance with key health and social care IG standards.

Deputising, as required, for the Information Governance Operations Lead when necessary.

As one of the few Trusts in London, we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role, you will be able to work Monday to Friday in the time frames from 8am to 6pm giving you the very best of good work-life balance.

Working for our organisation

This role sits within the Information Governance team, who are based within the Digital Services department at SLaM. In joining our team, you would be exposed to the latest innovative practices in technology, which are used to deliver outstanding mental health care.

Our team is committed to finding ways to maintain high data protection standards whilst enabling the delivery of SLaM and its partners' important work in treatment, research and training. We work as a cohesive team, supporting one another within the team and actively engaging with our colleagues throughout the Trust.

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and a wide range of restaurants.

Detailed job description and main responsibilities

Key Responsibilities:

• Manage, implement and monitor all Freedom of Information requests to ensure they are completed within the statutory timeframe.
• Manage the completion of the Data Security and Protection Toolkit including monitoring the action plan arising from internal assurance reviews.
• Support the Information Governance Training Program by facilitating training sessions as required.
• Manage the Freedom of Information Committee.
• Provide expert Information Governance advice on a wide range of information governance and sharing areas in line with Trust policy and statutory legal framework.
• Undertake assurance and compliance work to support Global Digital Exemplar projects.
• Support the Head of IG in collaborative work with the Shared London Partnerships and the Sustainability Transformation Partnerships. External collaboration, working on the Integrated care system.
• Ensure IG Office operates and maintains the highest ethical standards of confidentiality in managing patient and staff information.
• Review information sharing agreements and processing agreements prior to sign off by the Head of IG or SIRO.
• Manage the Corporate IG Officer and EA to Caldicott Guardian.
• Responsible for updating and maintaining all IG corporate policies.
• Manage the Information Asset Register.
• Support the IG Operations Lead, the Head of Information Governance, Caldicott Guardian and Chief Information Officer to implement the Trust Information Governance Action Plan and Digital Service Strategy.
• Support other work as agreed with the IG Operations Lead, the Head of Information Governance, the Caldicott Guardian and the Senior Information Risk Officer/ Chief Digital Information Officer.

Person specification

Qualifications and Training

• Educated to Degree level or equivalent experience, plus additional specialist knowledge to Masters Degree level or equivalent.
• Evidence of professional / managerial development.

Experience

• Relevant experience in ad hoc data queries / reports to meet the business needs of the organisation including clinical data quality.
• Experience of performance management and reporting issues.
• Thorough knowledge and experience of privacy by design.
• Experience of writing and reviewing contracts, data sharing and processing agreements.
• Experience of undertaking standards, procedures and policies reviews.
• Experience of facilitation of a customer focused culture within a team.
• Management of the Information Asset Register.
• Prince 2, Agile or other Project Management methodologies.
• Knowledge of mental health services.

Knowledge

• Knowledge and understanding of the Data Protection Act (2018) and Freedom of Information Act (2000).
• Knowledge and experience of health and corporate records management.
• Specialist knowledge and clear understanding and experience of working in accordance with information governance standards operating to high ethical and quality standards at all times.
• Knowledge and good understanding of the Data Security and Protection Toolkit.
• Knowledge/experience of the full range of Microsoft packages.
• Good knowledge and understanding of Information Security and risk.
• Knowledge of national data sets and their application.
• Knowledge of mental health services.
• Use of ITIL in a work environment.

Skills

• Excellent team skills and ability to work with members of own and other teams and departments at all levels of the organisation.
• Proactive and self-motivated in completing work to a high standard.
• Excellent numeric skills including the ability to undertake statistical analysis and to interpret data.
• Capability to handle highly complex and sensitive information for communication with staff at all levels with discretion.
• Excellent presentation skills when presenting detailed and complex information to a varied audience.
• Negotiation, influencing and persuading skills.
• Ability to organise and prioritise workload, and be able to work under pressure.
• Ability to gain commitment from Digital Services to becoming active participants in internal reviews.
• Relevant expertise in the latest digital tech with a can-do and digital-first attitude.
• To analyse and apply user information to Digital Services problem solving.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights.

Please note:

• All applications for this post will need to be made online.
• Read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria.
• The closing date listed is a guide only and the vacancy may close earlier should a sufficient number of applicants have been received. We advise that you submit your application as early as possible.
• Once you have submitted your application, you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.
• If you have not heard from us within three weeks from the closing date, your application has not been successful.
• Priority consideration for applications may be given to at-risk NHS employees.
• If successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process.
• We are a smoke-free Trust.

SLaM is a Stonewall Diversity Champion.

This post will require a submission for Disclosure to check for any unspent criminal convictions.