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Information Governance and Feedback Assistant
East Riding of Yorkshire Council
London, Beverley
Hybrid
GBP 25,000 - 35,000
Full time
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Job summary
Join a forward-thinking council as an Information Governance and Feedback Assistant, where your expertise in data protection and compliance will help shape the governance landscape. This role offers the opportunity to work within a supportive team, ensuring compliance with statutory obligations while managing feedback systems. You will play a crucial part in delivering subject access requests and Freedom of Information requests, contributing to the council's commitment to transparency and accountability. Embrace a flexible working environment that values your contributions and fosters your professional growth.
Qualifications
- Experience in handling data protection and governance issues.
- Ability to manage and respond to information requests.
Responsibilities
- Assist in managing the Council's corporate Feedback system.
- Support compliance with Data Protection legislation.
- Handle Freedom of Information and Subject Access Requests.
Skills
Education
Job description
County Hall, Cross Street, Beverley, HU17 9BA
Service area: Legal and Democratic Services
The Information Governance and Feedback Team are seeking a Information Governance and Feedback Assistant to join a well-established team within Legal and Democratic Services.
The post holder will assist in the coordination of the Council's corporate Feedback system ensuring the delivery of the Complaint and Feedback Policy. In addition to this they will support ongoing compliance with Data Protection legislation.
The role will assist in the delivery of subject access requests, Freedom of Information requests, dealing with data protection incidents and providing advice to staff and customers. The post holder will be involved with wider Governance arrangements across the Council helping ensure compliance with statutory obligations, monitoring and reporting.
This role does work to legislative and statutory deadlines. In addition the role does require the review and redaction of sensitive information which may contain offending incidents or social care information.
Name Erena Rawlins Role Principal Information Governance and Feedback Officer Email erena.rawlins@eastriding.gov.uk Phone 01482 391414
The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.
If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.
Information Governance and Feedback Assistant
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These remain on the user's device between sessions and allow one or several sites to remember details about the visitor. They may be used by marketers to target advertising or to avoid the user having to provide a password each visit.
It is classed as third-party if it is issued by a different server to that of the domain being visited. It could be used to trigger a banner advert based on the visitor's viewing habits.
When people visit any of the East Riding of Yorkshire Council's websites we collect some standard internet usage information, and details of visitor behaviour patterns. This is done to learn how customers use our sites, to help us improve them.
We collect this data in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites (unless you have previously approved us to do so). We will not associate any data gathered from these sites with any personally identifying information from any source.
If we want to collect personally identifiable information through our website, we will tell you beforehand. We will make it clear when we collect this information and will explain what we intend to do with.
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ASP.NET_SessionId, JSESSIONID
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Summary
Identifies you as a unique user.
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. This loads the site faster. No personal information is stored.
Is it necessary?
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tabContainer_4536833_SessionData
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Persistent
Expires
After 30 minutes on our site.
What it does
Stores which tab you had open so it remains open the next time you visit that page.
Is it necessary?
No, but it makes using the 'find your nearest pages' much easier to use.
_utma, _utmb, _utmc, _utmz
Details
Summary
Provides us with visitor statistics (Google Analytics)
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Persistent
Expires
After 2 years, after 30 minutes, when you close your browser, after 6 months (respectively).
What it does
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Is it necessary?
No, but the council gets vital yet anonymous, information from this cookie which helps us improve the website for our users.
Details
Summary
Uses your postcode
Type
Session
Expires
When you close your browser.
What it does
Uses your MyEastriding postcode to show you the nearest NHS services
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Yes, this part of MyEastriding will not work without this cookie.
PREF
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Summary
Google.com
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Persistent
Expires
After 2 years.
What it does
Stores your chosen language, if you decide to change it from English.
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No, however, you will not be able to use google translate on our website without accepting cookies.
googtrans
Details
Summary
Stores your chosen language (Google Translate)
Type
Session
Expires
When you close your browser.
What it does
Stores your chosen language, if you decide to change it from English.
Is it necessary?
No, however, you will not be able to use google translate on our website without accepting cookies.
socitm_exclude_me7
Details
Summary
Remembers if you have completed a user survey (SOCITM)
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Persistent
Expires
After 1 month.
What it does
Remembers your decision when asked if you wish to complete the council’s user survey. The cookie is stored in your browser for one year, so you are not asked again.
Is it necessary?
No, but you may get asked to complete the survey every time you visit the website.
B, Itsc, itsessionid100046862, itvisitorid100046862
Details
Summary
Provides us with visitor statistics (Yahoo Analytics)
Type
Persistent
Expires
After 2 years (for 'B') and when you close your browser (for the others).
What it does
Like Google, these cookies collect data on how visitors use our sites. It is used to compile reports and to help us improve our sites. The information they collect is anonymous and include the number of visitors to a site, where they have come from and the pages they visited. Overview of privacy at Yahoo
Is it necessary?
No, but the council gets vital yet anonymous, information from this cookie which helps us improve the website for our users.
ASPSESSIONID
Details
Summary
Recruit East Riding
Type
Session
Expires
When you close your browser.
What it does
These cookies identify you as a unique user whilst you are browsing the Recruit East Riding website. No personal information is stored.
Is it necessary?
Yes.
PHPSESSID
Details
Summary
For internal users
Type
Session
Expires
When you close your browser.
What it does
This cookie stores your account information when you log into the Admin section of the site.
Is it necessary?
No.
AWSELB
Details
Summary
Online forms
Type
Session
Expires
When you close your browser.
What it does
Our online forms have access to multiple servers. They use a 'load balancer' to distribute the work evenly across these servers. This cookie is used to track to which server the load balancer has allocated your session.
Is it necessary?
No.
firmstep2server
Details
Summary
Online forms
Type
Session
Expires
When you close your browser.
What it does
As we use multiple servers, the software must know which one is dealing with your form. This cookie remembers the name of the server your form is connected to.
Is it necessary?
No.
firmstep2session
Details
Summary
Online forms
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you whilst filling out a form.
Is it necessary?
No.
ASPSESSIONIDCQRRTRDC
Details
Summary
Planning ( Public Access)
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored.
Is it necessary?
No.
ASPSESSIONIDQARQTBQR
Details
Summary
Online forms
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored.
Is it necessary?
No.
ASPSESSIONIDASQQTQDC
Details
Summary
Helps you complete online surveys
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored. Visit the Microsoft website
Is it necessary?
No.
ASPSESSIONIDCABSBRBQ
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Summary
Library catalogue
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored. Visit the Microsoft website
Is it necessary?
No.
Details
Summary
Library catalogue
Type
Session
Expires
When you close your browser.
What it does
Records your account details when you log in to the site, including book reservations.
Is it necessary?
No.
NID, PREF
Details
Summary
House exchange facility
Type
Session
Expires
After 6 months.
What it does
These cookies allow traffic analysis to Google Maps. Google Privacy Policy
Is it necessary?
No.
ASPSESSIONIDASTRTQRT, ER + PARKING
Details
Summary
Parking payments
Type
Session
Expires
When you close your browser.
What it does
Is it necessary?
ASP.NET_SessionId
Details
Summary
Helps us track your usage on the site
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored.
Is it necessary?
Yes. If this cookie isn't used then...
Details
Summary
Asks for permission to use cookies
Type
-
Expires
-
What it does
When you first enter the site you are asked if you want to allow cookies to be used. If you allow them, then this decision will be stored so you don't get asked again.
Is it necessary?
No, but you will be asked each time you visit whether you want to allow us to use cookies.
Details
Summary
Stores preferences for mobile phone users
Type
-
Expires
-
What it does
Visitors using mobile phones will be asked when visiting the site if they want to view the normal website, or a version which has been designed for viewing on a mobile phone. This cookie remembers your choice.
Is it necessary?
No, but you will be asked each time you visit which site you would prefer to use.
EasysiteUserHasVoted
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Summary
Stores your polling status
Type
-
Expires
-
What it does
Stores whether you have already voted in a poll.
Is it necessary?
No, but it means you could vote multiple times giving false results.
ActiveTab
Details
Summary
Remembers which tab you have open
Type
-
Expires
-
What it does
Stores which tab you had open so it remains open the next time you visit that page.
Is it necessary?
No.
Details
Summary
Lets you set your location
Type
Session
Expires
When you close your browser.
What it does
The software within the Data Observatory website has the ability to allow a user to change their locale. This cookie saves that change. However the Humber Observatory is always set to ‘en’ by default, and cannot be changed. It is removed when you close your browser. Used only on the Data Observatory websites. Visit the GeoWise Privacy Policy
Is it necessary?
No.
Details
Summary
Remembers your details
Type
Session
Expires
When you close your browser.
What it does
This cookie remembers your details when you log in to the website. Used only on the Data Observatory websites. Visit the GeoWise Privacy Policy
Is it necessary?
Yes.
Details
Summary
Remembers your page listing preferences
Type
Session
Expires
When you close your browser.
What it does
This cookie remembers how many items you like to see in results list be default. It is removed at the end of your browsing session. Used only on the Data Observatory websites. Visit the GeoWise Privacy Policy
Is it necessary?
No.
ServerID
Details
Summary
Helps you complete online consultations
Type
Session
Expires
When you close your browser.
What it does
It is the server within the cluster that is processing with the client's requests. This is used so that the load balancer will route the next request back to the same server (subject to server availability and load) in order to optimise the processing (as information will be temporarily cached on the server for that session). No user data is held in that cookie. Only used in Local Development Framework Consultation (external East Riding website)
Is it necessary?
Yes.
Details
Summary
Bridlington Spa ticket booking
Type
Session
Expires
When you close your browser.
What it does
Remembers your details when you book and event.
Is it necessary?
Yes.
ssi--lastInteraction
Details
Summary
Site Search
Type
session
Expires
10 mins
What it does
A technical cookie to help enable the site search.
Is it necessary?
Yes
ssi--sessionId
Details
Summary
Site Search
Type
session
Expires
1 year
What it does
A technical cookie to help enable the site search.
Is it necessary?
Yes
eryc_cookie_consent_
Details
Summary
Cookie consent
Type
session
Expires
1 year
What it does
Stores cookie consent preferences.
Is it necessary?
Yes
Details
Summary
Hotjar
Type
session
Expires
30 mins
What it does
Used to detect the first pageview session of a user.
Additional information
Find out more about the _hjAbsoluteSessionInProgress cookie
Is it necessary?
No, however used for statistics and feedback.
Details
Summary
Hotjar
Type
session
Expires
30 mins
What it does
Ensures subsequent requests in the session window are attributed to the same session.
Additional information
Find out more about the _hjSession_# cookie
Is it necessary?
No
What it does
Identifies a new user''s first session.
Is it necessary?
No, however used for statistics and feedback.
_hjIncludedInPageviewSample
Details
Summary
Hotjar
Type
session
Expires
30 mins
What it does
Set to determine if a user is included in the data sampling defined by your site''s pageview limit.
Additional information
Find out more about the _hjIncludedInPageviewSample cookie
Is it necessary?
No, however used for statistics and feedback.
Details
Summary
Hotjar
Type
session
Expires
1 year
What it does
Stores unique site user ID to allow data to be attributed to the same user.
Additional information
Find out more about the _hjSessionUser_# cookie
Is it necessary?
No, however used for statistics and feedback.
_ga
Details
Summary
Google Analytics
Type
session
Expires
2 years
What it does
To identify unique users
Is it necessary?
No, however used for statistics.
_gid
Details
Summary
Google Analytics
Type
session
Expires
1 day
What it does
To identify unique users
Is it necessary?
No, however used for statistics and feedback.
Name
Details
ASP.NET_SessionId, JSESSIONID
Summary
Identifies you as a unique user.
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. This loads the site faster. No personal information is stored.
Is it necessary?
Yes, the site will be slower to load.
tabContainer_4536833_SessionData
Summary
Remembers which tab you last opened.
Type
Persistent
Expires
After 30 minutes on our site.
What it does
Stores which tab you had open so it remains open the next time you visit that page.
Is it necessary?
No, but it makes using the 'find your nearest pages' much easier to use.
_utma, _utmb, _utmc, _utmz
Summary
Provides us with visitor statistics (Google Analytics)
Type
Persistent
Expires
After 2 years, after 30 minutes, when you close your browser, after 6 months (respectively).
What it does
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Is it necessary?
No, but the council gets vital yet anonymous, information from this cookie which helps us improve the website for our users.
Type
Session
What it does
Uses your MyEastriding postcode to show you the nearest NHS services
PREF
Summary
Google.com
Type
Persistent
Expires
After 2 years.
What it does
Stores your chosen language, if you decide to change it from English.
Is it necessary?
No, however, you will not be able to use google translate on our website without accepting cookies.
googtrans
Summary
Stores your chosen language (Google Translate)
Type
Session
Expires
When you close your browser.
What it does
Stores your chosen language, if you decide to change it from English.
Is it necessary?
No, however, you will not be able to use google translate on our website without accepting cookies.
socitm_exclude_me7
Summary
Remembers if you have completed a user survey (SOCITM)
Type
Persistent
Expires
After 1 month.
What it does
Remembers your decision when asked if you wish to complete the council’s user survey. The cookie is stored in your browser for one year, so you are not asked again.
Is it necessary?
No, but you may get asked to complete the survey every time you visit the website.
B, Itsc, itsessionid100046862, itvisitorid100046862
Summary
Provides us with visitor statistics (Yahoo Analytics)
Type
Persistent
Expires
After 2 years (for 'B') and when you close your browser (for the others).
What it does
Like Google, these cookies collect data on how visitors use our sites. It is used to compile reports and to help us improve our sites. The information they collect is anonymous and include the number of visitors to a site, where they have come from and the pages they visited. Overview of privacy at Yahoo
Is it necessary?
No, but the council gets vital yet anonymous, information from this cookie which helps us improve the website for our users.
ASPSESSIONID
Summary
Recruit East Riding
Type
Session
Expires
When you close your browser.
What it does
These cookies identify you as a unique user whilst you are browsing the Recruit East Riding website. No personal information is stored.
Is it necessary?
Yes.
PHPSESSID
Summary
For internal users
Type
Session
Expires
When you close your browser.
What it does
This cookie stores your account information when you log into the Admin section of the site.
Is it necessary?
No.
AWSELB
Summary
Online forms
Type
Session
Expires
When you close your browser.
What it does
Our online forms have access to multiple servers. They use a 'load balancer' to distribute the work evenly across these servers. This cookie is used to track to which server the load balancer has allocated your session.
Is it necessary?
No.
firmstep2server
Summary
Online forms
Type
Session
Expires
When you close your browser.
What it does
As we use multiple servers, the software must know which one is dealing with your form. This cookie remembers the name of the server your form is connected to.
Is it necessary?
No.
firmstep2session
Summary
Online forms
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you whilst filling out a form.
Is it necessary?
No.
ASPSESSIONIDCQRRTRDC
Summary
Planning ( Public Access)
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored.
Is it necessary?
No.
ASPSESSIONIDQARQTBQR
Summary
Online forms
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored.
Is it necessary?
No.
ASPSESSIONIDASQQTQDC
Summary
Helps you complete online surveys
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored. Visit the Microsoft website
Is it necessary?
No.
ASPSESSIONIDCABSBRBQ
Summary
Library catalogue
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored. Visit the Microsoft website
Is it necessary?
No.
Summary
Library catalogue
Type
Session
What it does
Records your account details when you log in to the site, including book reservations.
Is it necessary?
No.
NID, PREF
Summary
House exchange facility
Type
Session
Expires
After 6 months.
What it does
These cookies allow traffic analysis to Google Maps. Google Privacy Policy
Is it necessary?
No.
ASPSESSIONIDASTRTQRT, ER + PARKING
Summary
Parking payments
Type
Session
Expires
When you close your browser.
What it does
Is it necessary?
ASP.NET_SessionId
Summary
Helps us track your usage on the site
Type
Session
Expires
When you close your browser.
What it does
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored.
Is it necessary?
Yes. If this cookie isn't used then...
Type
-
Expires
-
Summary
Stores preferences for mobile phone users
Type
-
Expires
-
Is it necessary?
No, but you will be asked each time you visit which site you would prefer to use.
EasysiteUserHasVoted
Summary
Stores your polling status
Type
-
Expires
-
What it does
Stores whether you have already voted in a poll.
Is it necessary?
No, but it means you could vote multiple times giving false results.
ActiveTab
Summary
Remembers which tab you have open
Type
-
Expires
-
What it does
Stores which tab you had open so it remains open the next time you visit that page.
Is it necessary?
No.
Type
Session
Is it necessary?
No.
Type
Session
Is it necessary?
Yes.
Type
Session
Is it necessary?
No.
ServerID
Summary
Helps you complete online consultations
Type
Session
Expires
When you close your browser.
What it does
It is the server within the cluster that is processing with the client's requests. This is used so that the load balancer will route the next request back to the same server (subject to server availability and load) in order to optimise the processing (as information will be temporarily cached on the server for that session). No user data is held in that cookie. Only used in Local Development Framework Consultation (external East Riding website)
Is it necessary?
Yes.
Type
Session
What it does
Remembers your details when you book and event.
Is it necessary?
Yes.
ssi--lastInteraction
Summary
Site Search
Type
session
Expires
10 mins
What it does
A technical cookie to help enable the site search.
Is it necessary?
Yes
ssi--sessionId
Summary
Site Search
Type
session
Expires
1 year
What it does
A technical cookie to help enable the site search.
Is it necessary?
Yes
eryc_cookie_consent_
Summary
Cookie consent
Type
session
Expires
1 year
What it does
Stores cookie consent preferences.
Is it necessary?
Yes
Type
session
Expires
30 mins
What it does
Used to detect the first pageview session of a user.
Is it necessary?
No, however used for statistics and feedback.
Type
session
Expires
30 mins
What it does
Ensures subsequent requests in the session window are attributed to the same session.
What it does
Identifies a new user''s first session.
Is it necessary?
No, however used for statistics and feedback.
_hjIncludedInPageviewSample
Summary
Hotjar
Type
session
Expires
30 mins
What it does
Set to determine if a user is included in the data sampling defined by your site''s pageview limit.
Additional information
Find out more about the _hjIncludedInPageviewSample cookie
Is it necessary?
No, however used for statistics and feedback.
Type
session
Expires
1 year
What it does
Stores unique site user ID to allow data to be attributed to the same user.
Is it necessary?
No, however used for statistics and feedback.
_ga
Summary
Google Analytics
Type
session
Expires
2 years
What it does
To identify unique users
Is it necessary?
No, however used for statistics.
_gid
Summary
Google Analytics
Type
session
Expires
1 day
What it does
To identify unique users
Is it necessary?
No, however used for statistics and feedback.
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