Information Governance and Feedback Assistant

East Riding of Yorkshire Council; London, Beverley; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established local authority is seeking a dedicated Information Governance and Feedback Assistant to join their dynamic team. In this role, you will play a crucial part in ensuring compliance with Data Protection legislation and the effective management of feedback systems. Your responsibilities will include handling subject access and Freedom of Information requests, providing essential advice to staff and customers, and contributing to broader governance arrangements. This position offers the opportunity to work flexibly, reflecting the Council's commitment to employee well-being and work-life balance. If you are passionate about governance and eager to make a difference, this role is for you.

Qualifications

• Experience with Data Protection legislation and complaint handling.
• Ability to manage sensitive information and work to deadlines.

Responsibilities

• Assist in coordinating the Council's corporate Feedback system.
• Deliver subject access requests and manage data protection incidents.

Skills

Data Protection Compliance

Information Governance

Complaint Handling

Communication Skills

Education

Bachelor's Degree

Job description

Information Governance and Feedback Assistant

County Hall, Cross Street, Beverley, HU17 9BA

Service area: Legal and Democratic Services

The Information Governance and Feedback Team is seeking an Information Governance and Feedback Assistant to join a well-established team within Legal and Democratic Services.

The post holder will assist in coordinating the Council's corporate Feedback system to ensure the delivery of the Complaint and Feedback Policy. Additionally, they will support ongoing compliance with Data Protection legislation.

The role involves delivering subject access requests, Freedom of Information requests, managing data protection incidents, and providing advice to staff and customers. The post holder will also be involved in wider Governance arrangements across the Council to help ensure statutory compliance, monitoring, and reporting.

This role requires working to legislative and statutory deadlines. It also involves reviewing and redacting sensitive information, which may include offensive incidents or social care data.

Name: Erena Rawlins
Role: Principal Information Governance and Feedback Officer
Email: [e-mail]
Phone: [phone]

The Council offers many remote working opportunities as part of its commitment to providing flexibility for employees.

Internal Candidates

If you already work for the council and have an Employee Self Service (ESS) account, please log in to apply online using your ESS username and password.

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