Information Governance and Feedback Assistant

East Riding of Yorkshire Council; London, Beverley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for an Information Governance and Feedback Assistant to join their dynamic team. This role is pivotal in coordinating the corporate Feedback system and ensuring compliance with Data Protection legislation. You will handle Freedom of Information requests and provide essential advice to staff and customers, all while working to statutory deadlines. If you're passionate about governance and compliance and want to make a meaningful impact, this is the perfect opportunity for you.

Qualifications

• Experience in handling Freedom of Information requests and data protection compliance.
• Ability to manage sensitive information and provide advice to staff.

Responsibilities

• Coordinate the Council's corporate Feedback system and ensure compliance with policies.
• Deliver subject access requests and manage data protection incidents.

Skills

Data Protection Compliance

Freedom of Information Management

Customer Service

Information Governance

Education

Degree in Law or Related Field

Job description

Information Governance and Feedback Assistant

County Hall, Cross Street, Beverley, HU17 9BA

Service area: Legal and Democratic Services

The Information Governance and Feedback Team is seeking an Information Governance and Feedback Assistant to join a well-established team within Legal and Democratic Services.

The post holder will assist in coordinating the Council's corporate Feedback system, ensuring the delivery of the Complaint and Feedback Policy. They will also support ongoing compliance with Data Protection legislation.

Responsibilities include delivering subject access requests, handling Freedom of Information requests, managing data protection incidents, and providing advice to staff and customers. The post holder will be involved with broader Governance arrangements across the Council to ensure statutory compliance, monitoring, and reporting.

This role involves working to legislative and statutory deadlines and requires reviewing and redacting sensitive information, which may contain offensive incidents or social care details.

Name: Erena Rawlins
Role: Principal Information Governance and Feedback Officer
Email: [e-mail]
Phone: [phone]

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Internal Candidates

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