Information Governance Administrator

Allscreens Nationwide Ltd; Sutton Coldfield; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Tamworth Borough Council is seeking an Information Governance Administrator to support and improve how the Council manages formal complaints, Member and MP enquiries, and information requests. You will ensure complaints and information requests are recorded accurately, progressed promptly, and responded to fairly, within required timescales, while monitoring performance and identifying trends.

This hybrid, full-time role offers a chance to strengthen transparency and service improvement across

Responsibilities

• support the coordination of housing and corporate complaints from receipt through to response
• support the coordination of Member and MP enquiries, helping to ensure they are logged, tracked and responded to clearly and promptly
• help monitor deadlines and ensure complaints are progressed in line with policy and statutory requirements
• maintain accurate records of complaints, outcomes, learning and actions
• support performance monitoring by helping to identify trends, themes and areas for improvement
• liaise with colleagues across the Council to gather information, updates and evidence
• support the administration of information rights requests, including FOI, EIR and Subject Access Requests
• handle personal, sensitive and confidential information appropriately
• contribute to improvements in complaints and information governance processes, templates and guidance

Job description

Information Governance Administrator

Company: Tamworth Borough Council

Salary: £26,403 - £28,595

Hours: Full-time

Location: Tamworth, B79 7BZ

Working pattern: Hybrid - 3 days remote

Job type: Permanent

Posting date: 24 Aug 2026

Closing date: 13 Sept 2026

Summary

Are you passionate about helping residents, resolving concerns fairly and using feedback to improve services?

The Information Governance team supports good governance across the Council, overseeing data protection, UK GDPR, information requests, housing and corporate complaints, and Member and MP enquiries.

As Information Governance Administrator, you will play a key role in supporting and improving how the Council manages formal complaints, Member enquiries and MP enquiries. You will help make sure complaints and enquiries are recorded accurately, progressed promptly and responded to fairly, consistently and within required timescales. You will also support the team to monitor complaint performance, identify themes and learning, and provide clear updates to help improve services for residents.

This is a varied and meaningful role where your work will help strengthen transparency, accountability and service improvement across the Council. You will work closely with colleagues across service areas, helping to gather information, track actions and keep accurate records so that complaints and information requests are managed effectively.

Key responsibilities

• support the coordination of housing and corporate complaints from receipt through to response
• support the coordination of Member and MP enquiries, helping to ensure they are logged, tracked and responded to clearly and promptly
• help monitor deadlines and ensure complaints are progressed in line with policy and statutory requirements
• maintain accurate records of complaints, outcomes, learning and actions
• support performance monitoring by helping to identify trends, themes and areas for improvement
• liaise with colleagues across the Council to gather information, updates and evidence
• support the administration of information rights requests, including FOI, EIR and Subject Access Requests
• handle personal, sensitive and confidential information appropriately
• contribute to improvements in complaints and information governance processes, templates and guidance

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.