Remote Information Governance Specialist

Tamworth Borough Council; Tamworth; Hybrid; GBP 16,000 - 17,000; Part time

Job summary

Tamworth Borough Council in Staffordshire is seeking an Information Governance Administrator to support complaints and information requests, ensuring records are accurate, timely and handled with confidentiality. This home-based role offers 22.2 hours per week under a temporary two-year contract, with two days per month on site and additional attendance as required, up to 40% of working time.

You will work with colleagues across services to gather information, monitor performance, and help

Qualifications

• Strong administrative and organisational skills with accuracy handling confidential information.
• Clear, professional communication with residents, Members, MPs and colleagues.
• Experience with complaint handling, customer contact, or regulated admin environment.
• Home-working role with occasional on-site attendance and 40% site time maximum.

Responsibilities

• Coordinate housing and corporate complaints from receipt through to response.
• Coordinate Member and MP enquiries, log, track and respond clearly.
• Monitor deadlines and progress complaints per policy and statutory requirements.
• Maintain accurate records of complaints, outcomes, learning and actions.
• Support performance monitoring by identifying trends and areas for improvement.
• Assist information rights requests including FOI, EIR and Subject Access Requests.
• Handle personal, sensitive and confidential information appropriately.
• Contribute to improvements in governance templates and guidance.

Skills

Administrative skills

Organisational skills

Attention to detail

Clear communication

ICT systems experience

Job description

Tamworth Borough Council in Staffordshire is seeking an Information Governance Administrator to support complaints and information requests, ensuring records are accurate, timely and handled with confidentiality. This home-based role offers 22.2 hours per week under a temporary two-year contract, with two days per month on site and additional attendance as required, up to 40% of working time.

You will work with colleagues across services to gather information, monitor performance, and help