Hybrid Information Governance Admin — Impact

Allscreens Nationwide Ltd; Sutton Coldfield; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Tamworth Borough Council is seeking an Information Governance Administrator to support and improve how the Council manages formal complaints, Member and MP enquiries, and information requests. You will ensure complaints and information requests are recorded accurately, progressed promptly, and responded to fairly, within required timescales, while monitoring performance and identifying trends.

This hybrid, full-time role offers a chance to strengthen transparency and service improvement across

Responsibilities

• support the coordination of housing and corporate complaints from receipt through to response
• support the coordination of Member and MP enquiries, helping to ensure they are logged, tracked and responded to clearly and promptly
• help monitor deadlines and ensure complaints are progressed in line with policy and statutory requirements
• maintain accurate records of complaints, outcomes, learning and actions
• support performance monitoring by helping to identify trends, themes and areas for improvement
• liaise with colleagues across the Council to gather information, updates and evidence
• support the administration of information rights requests, including FOI, EIR and Subject Access Requests
• handle personal, sensitive and confidential information appropriately
• contribute to improvements in complaints and information governance processes, templates and guidance

Job description

Tamworth Borough Council is seeking an Information Governance Administrator to support and improve how the Council manages formal complaints, Member and MP enquiries, and information requests. You will ensure complaints and information requests are recorded accurately, progressed promptly, and responded to fairly, within required timescales, while monitoring performance and identifying trends.

This hybrid, full-time role offers a chance to strengthen transparency and service improvement across