Information Governance Administrator

Northamptonshire Healthcare NHS Foundation Trust; Kettering; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Job summary

Northamptonshire Healthcare NHS Foundation Trust is seeking two full-time Information Governance administrative posts and one part-time position to support the Information Governance Team. The roles involve administrative duties, handling requests under Subject Access and Freedom of Information, and contributing to information governance processes.

The successful candidate will help ensure statutory deadlines are met, maintain electronic filing, produce documents, and handle calls while

Qualifications

• Administrative duties and support across the Information Governance Team.
• Organised individual who can manage competing priorities and meet deadlines.
• Provide excellent customer service in a confidential environment.

Responsibilities

• Support Subject Access and Freedom of Information processes within statutory timeframes.
• Print and retrieve clinical records for Subject Access.
• Proofread records to ensure third-party data is redacted and information rights are upheld.
• Assist with retrieval of archived records and requests from other Trusts.

Skills

Administrative support

Organisation

Customer service

Tools

Microsoft Word

Microsoft Excel

Job description

We have 2 x full-time posts at 37.5 hours per week and 1 x part-time post at 18.75 hours per week available.

This role is part of the highly motivated Information Governance Team, which provides information governance support and expertise across the Trust. The post holder will support the efficient and effective delivery of information governance services, including administrative duties, allocated workstreams, and the administration, creation and adaptation of information governance processes. The role requires an organised individual who can work flexibly, manage competing priorities, meet tight deadlines and provide excellent customer service.

The post holder will support the delivery of key statutory processes, including Subject Access and Freedom of Information requests, and contribute to ensuring statutory deadlines and key performance indicators are met. The post holder will support colleagues in ensuring responses to requests are managed within the parameters UK data legislation.

Main duties of the job

• Support colleagues to deliver, Subject Access and Access to Health Records processes by acknowledging, fielding and resolving requests within statutory timeframes.
• Download and printing clinical records as part of the Subject Access process.
• Proofread clinical records prior to release, ensuring third-party data is removed and individual information rights are upheld.
• Support the clinical teams with the retrieval of archived records and processing of requests for clinical information from other Trusts.
• Escalate issues where statutory deadlines are at risk of not being met or where concerns are identified.
• Support the maintenance and development of electronic filing systems within the Information Governance Team, ensuring compliance with Trust policies and best practice.
• Produce word processed documents such as letters and reports, ensuring sensitive information is handled appropriately.
• Handle telephone calls into the Information Governance Team, resolving, prioritising and handing on calls as appropriate.
• Provide senior administrative support to short- and medium-term projects within the Information Governance Team and support the IG Management Team as required.

Working for our organisation

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Person specification

Assessment against application form

• Meets essential criteria against knowledge and experience
• Meets Essential Criteria against behaviours and values
• Meets essential criteria against skills and ability

Assessment against application form

• Meets desirable criteria against knowledge and experience
• Meets desirable Criteria against behaviours and valuesMeets desirable criteria against skills and abilities

By completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records and full service history.

You must ensure that your application, including supporting statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

Correspondence regarding your application will be sent to you via a TRAC system account.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.

Please note that all new starters to the trustare subject to a probationary period.