Inflight Services Manager

Bournemouth Airport; Hurn; On-site; GBP 55,000 - 75,000; Full time

Job summary

Bournemouth Airport is seeking an experienced Inflight Services Manager to lead the inflight catering operation and ensure safe, secure and efficient delivery of services to airline customers.

You will manage the day-to-day operation, coordinate activities to meet airline requirements, and ensure bonded bar carts and inflight supplies are prepared and delivered on time. The role requires leadership, aviation security knowledge and a focus on service excellence within a busy airport environment.

Qualifications

• A qualification in Hospitality, Business Administration or a related discipline.
• A minimum of five years' experience in airport operations or a similar operational environment.
• Previous supervisory or management experience within aviation, catering, logistics or another time-critical operation.
• A sound understanding of aviation security requirements.
• Excellent communication and leadership skills.

Responsibilities

• Managing the daily operation of the Inflight Services function, ensuring services are delivered safely, efficiently and to the highest standards.
• Planning and coordinating operational activities to meet airline customer requirements and operational deadlines.
• Overseeing the preparation, security checking, sealing and delivery of bonded bar carts and inflight supplies.
• Ensuring compliance with aviation security regulations, approved DfT training requirements, food hygiene standards and company procedures.
• Working collaboratively with internal departments and external stakeholders to support service delivery.
• Monitoring service quality and implementing continuous improvements to operational processes and customer service.
• Managing departmental budgets and resources effectively.

Skills

Leadership

Communication

Aviation operations

Budget management

Education

Hospitality, Business Administration or related discipline

Job description

Are you an experienced operational leader with a passion for delivering exceptional service in a fast-paced aviation environment?

Bournemouth Airport is seeking a dedicated and highly organised Inflight Services Manager to lead our Inflight Catering operation and ensure the safe, secure and efficient delivery of services to our airline customers. This is an exciting opportunity to join a busy airport operation and play a key role in maintaining the highest standards of service, compliance and customer satisfaction.

About the Role

Reporting to the Terminal Operations Manager, you will be responsible for the day-to-day management of the Inflight Services department. You will lead the inflight team, oversee operational performance and ensure that all catering equipment, bonded bar carts and inflight supplies are prepared, secured and delivered accurately and on time.

Key responsibilities include:

• Managing the daily operation of the Inflight Services function, ensuring services are delivered safely, efficiently and to the highest standards.
• Planning and coordinating operational activities to meet airline customer requirements and operational deadlines.
• Overseeing the preparation, security checking, sealing and delivery of bonded bar carts and inflight supplies.
• Ensuring compliance with aviation security regulations, approved DfT training requirements, food hygiene standards and company procedures.
• Working collaboratively with internal departments and external stakeholders to support service delivery.
• Monitoring service quality and implementing continuous improvements to operational processes and customer service.
• Managing departmental budgets and resources effectively.

About You

To be successful in this role, you will have:

• A qualification in Hospitality, Business Administration or a related discipline.
• A minimum of five years' experience in airport operations or a similar operational environment.
• Previous supervisory or management experience within aviation, catering, logistics or another time-critical operation.
• A sound understanding of aviation security requirements.
• Excellent communication and leadership skills, with the ability to build strong working relationships with colleagues and customers alike.

Why Join Bournemouth Airport?

This is an opportunity to lead a vital airport operation, make a meaningful impact on service delivery and work within a dynamic aviation environment where safety, quality and customer service are at the heart of everything we do.

All applicants must:

• Have the legal right to work in the UK.
• Be willing to undertake a criminal record check.
• Be able to provide five years of checkable referencing history.
• Please note: If you have not heard from us within four weeks of applying, please assume that your application has not been successful on this occasion.