Industry Partner Relations Manager (SMB)

Unity; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Unity is looking for an Industry Partner Relations Manager to drive customer success for small-to-medium business clients in London. This role involves serving as a trusted advisor, helping customers adopt Unity's solutions effectively, and collaborating with various teams to enhance customer experience. Expect a dynamic environment focused on relationship building and delivering value.

Qualifications

• Experience in Architecture, Engineering, Construction, or Automotive industries.
• Experience supporting customers with SaaS products.
• Strong analytical and technical skills.

Responsibilities

• Serve as trusted advisor for customer success.
• Assist in driving retention and growth.
• Analyze customer behavior to improve retention.

Skills

Analytical skills

Customer support

Communication skills

Technical skills

Job description

Industry Partner Relations Manager (SMB)

London, United Kingdom, Full-time

Apply

ALERT: Unity has received reports of scams where individuals purporting to be Unity HR representatives conduct bogus employment interviews via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Unity does not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.

Our Customer Success team is looking for a relationship builder with the dedication to tackle hard problems to join our team as a Partner Relations Manager for Industry. You will work with a variety of exciting technologies including Unity Editor, Pixyz, Asset Manager and many others. The Partner Relations team is a rapidly growing function within Unity Create Solutions and this is an outstanding chance to create a big impact at scale as part of the Industry team.

In this role, you will be a key promoter of our development solutions, with a focus on ensuring successful adoption and value realization for our small-to-medium business Industry customers. You will collaborate with our support, sales and product teams ensuring our Industry customers realize value with Unity. Most importantly, you will interact with the heart of Unity, our customers!

The Partner Relations team embodies all Unity values to deliver an outstanding customer experience: Users First, In it Together, Best Ideas Win and Go Bold.

Are you ready for a challenge? If nothing excites you more than working in a customer-facing role in a fast-paced environment that requires the highest level of integrity, apply today!

What you'll be doing

• Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives.
• Setting up customer calls to assist in driving retention and growth by understanding customers' needs helping them succeed and identifying any potential risks.
• Ensure that customers move swiftly and positively through their subscription, promoting feature adoption where appropriate during customer calls or via email outreach.
• Using Gainsight and the customer health score to analyze customer behavior patterns, discovering and acting upon insights that proactively improve retention, prevent failure, and reinforce our customers' success.
• Be the voice of our customers, funneling customer feedback to the appropriate teams via our internal channels to improve the end-to-end customer journey and address product gaps.

What we're looking for

• Experience working in the Architecture, Engineering, Construction, or Automotive industries.
• Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, Client Outcomes Manager, Account Manager, Onboarding Specialist.
• Comfortable balancing multiple customers across different verticals and stages of growth and able to adjust as business requirements change.
• Strong analytical and technical skills and a data-driven approach to your work.
• Excellent English communication skills (written and verbal).

You might also have

• Familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, and Sketchup.
• An understanding of software and/or product development processes (C #, Unity Editor, game development).
• Proficiency in additional spoken languages - (French, German)

Additional information

• Relocation support is not available for this position.
• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.