Industrial Placement - Aftersales

Bentleycareers; Crewe; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,500

Mentorship programme

35 days holiday

10% pension contribution

Learning and development opportunities

Job summary

Bentley is seeking an Industrial Placement Student to join the Aftersales - Service Quality and Customer Services Department at Crewe. You will work with engineers to resolve customer vehicle concerns and gain exposure to luxury cars.

Based at Bentley’s headquarters, you’ll be mentored by automotive engineering professionals while collaborating with various business areas to ensure customer satisfaction in Bentley’s global retailer network.

Qualifications

• The successful candidates will be on track to achieve a 2:1 in the degrees: Automotive, Mechanical, Electrical or Electronic Engineering or other associated disciplines.
• Entry Requirements: See ‘What we’re looking for’ section.

Responsibilities

• Work in collaboration with the engineers to resolve technical concerns on customer vehicles in the global retailer network
• Ensuring quality is maintained in future Bentley products with the identification of Priority Customer Concerns
• Support with the creation of presentations to deliver to Senior Managers and the Board
• Collaborate with other areas of the business, participating in cross-functional problem solving
• The application of technological innovations, to support efficient repair strategies

Skills

Engineering basics

Team collaboration

Problem solving

Customer focus

Education

Automotive Engineering

Mechanical Engineering

Electrical Engineering

Electronic Engineering

Job description

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Start Date: Monday 16th August 2027 – Friday 4th August 2028
Location: Based in Crewe, Cheshire, CW1 3PL.

Entry Requirements: See ‘What we’re looking for’ section

As part of Bentley’s annual Early Careers intake, you’ll join a community of around 93 trainees including Industrial Placements, Graduates, and Apprentices.

• Opportunities to participate in charity events, community projects, and social committees
• Masterclasses, development workshops, and social events
• Inclusivity networks and peer support groups
• Placements and rotations across different areas of the business that interest you

About the role:

As an Industrial Placement Student at Bentley, you will play a key part in Bentley’s journey to create extraordinary vehicles for our customers. Based out of our state-of-the-art headquarters in Crewe, you will:

• Work within the Aftersales - Service Quality and Customer Services Department
• Gain exposure to the best luxury cars in the world, whilst working alongside and being mentored by Automotive engineering professionals
• Gain invaluable experience collaborating with different business areas and ensuring customer satisfaction in our global retailer network

Your main responsibilities include, but are not limited to:

• Working in collaboration with the engineers to resolve technical concerns on customer vehicles in the global retailer network
• Ensuring quality is maintained in future Bentley products with the identification of Priority Customer Concerns
• Support with the creation of presentations to deliver to Senior Managers and the Board
• Collaborate with other areas of the business, participating in cross-functional problem solving
• The application of technological innovations, to support efficient repair strategies

About the Department:

The Service Quality and Customer Services Department is responsible for resolving customer related Bentley product technical problems, customer satisfaction topics and the production of all digital owner media. The successful candidate will be coached and mentored by technical experts gaining invaluable skills and experience in a fast-paced environment.

What we are looking for:

The successful candidates will be on track to achieve a 2:1 in the following degrees: Automotive, Mechanical, Electrical or Electronic Engineering or other associated disciplines.

What we offer:

As an Industrial Placement you will have access to the following benefits:

• A starting salary of £25,500
• Support from our Early Careers team and 121 manager mentorship
• 35 days’ holiday inclusive of bank holidays
• 10% pension contribution with life assurance benefits
• Learning and development opportunities

Right To Work:

To be eligible for an Early Careers programme you must have a legal right to work in the UK for the duration of the placement or graduate scheme. We welcome students who have Settled Status, a Tier 4 Visa, or a Graduate Visa. We are unable to offer sponsorship for our Early Careers positions.

#BelongingAtBentley

Motivated to be the most diverse, inclusive luxury car company, we are committed to fostering an inclusive environment where all individuals are respected, valued, and empowered.

We firmly believe in equal opportunities for all, helping all colleagues thrive as their authentic selves and reach their highest potential. We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people.

Working at Bentley

To learn more about what life is like working at Bentley, and our assessment process view our Candidate Pack here.