Independent Stalking Advocacy Caseworker

Victim Support; St Asaph; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Victim Support is seeking an Independent Stalking Advocacy Caseworker to provide tailored support to victims of stalking. This hybrid role encompasses both face-to-face and virtual assistance, focusing on empowering clients in understanding their rights and navigating legal systems. Join a dedicated charity committed to making a meaningful difference in the lives of those affected by crime.

Benefits

Flexible working options including hybrid working

28 days annual leave plus Bank Holidays

Enhanced sick pay allowances

Pension with 5% employer contribution

Employee assistance programme and wellbeing support

Qualifications

• Ability to work face-to-face and virtually.
• Experience with case management is beneficial.

Responsibilities

• Provide structured, tailored support plans based on assessments.
• Guide clients through the criminal justice and legal systems.
• Develop and monitor safety and support plans.

Skills

Resilience

Customer Service

Adaptability

Job description

The North Wales Victim Help Centre is looking for an Independent Stalking Advocacy Caseworker (ISAC) to join our team in North Wales, working 22.5 hours a week over 3 days. This role involves both face-to-face and virtual support in a hybrid working model, with work from home and our St Asaph office.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

What we offer:

At Victim Support, we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday and options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High street, retail, holiday, gym, entertainment, and leisure discounts
• Access to our financial wellbeing hub and salary-deducted finance
• Employee assistance programme and wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme and season ticket loans
• Ongoing training and support with opportunities for career development and progression

About the role:

This role is based in St Asaph, working 22.5 hours a week over 3 days. It involves both face-to-face and virtual support in a hybrid working model, with work from home and the office.

Responsibilities include providing individual structured, tailored support plans based on holistic assessments of impact and risk, within VS’s Service Model framework. You may make initial contact with victims of crime, explain our services, and assess the impact of crime, or receive referrals from colleagues to provide ongoing support and case management.

As an Independent Stalking Advocacy Caseworker, you will be:

• Providing high-quality proactive services to victims of intimate and/or non-intimate stalking.
• Contributing to increased awareness of stalking's impact on clients, including collaboration with external agencies and developing safety and support plans tailored to client needs.
• Developing, delivering, and monitoring safety and support plans for those affected by crime who accept ongoing support, including providing resources, interventions, and information.
• Supporting clients in understanding and asserting their rights and entitlements.
• Guiding clients through the criminal justice and legal systems, including the Victims Code of Practice.
• Facilitating access to additional services.
• Helping establish healthy coping mechanisms.
• Providing practical support and information.

Please see the attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing specialist services to people affected by crime across England and Wales. We aim for a world with fewer victims who have stronger rights, better support, and a voice in the Criminal Justice System. Our team is driven by our Vision, Ambitions, and Values to make a difference for those experiencing crime and trauma. Working at VS offers the opportunity to contribute to a national charity dedicated to high-quality victim and witness services and to be a catalyst for change.

Victim Support is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.

We are dedicated to diversity and inclusion, striving to create an environment where all staff and volunteers feel respected and heard. We particularly welcome applicants from Black, Asian, and minority ethnic communities, and are a Disability Confident Employer offering a Guaranteed Interview Scheme for disabled candidates meeting essential criteria.

If you have a disability, learning difficulty such as dyslexia, or a medical condition affecting your performance during the application process, we will make reasonable adjustments to support you.

How to apply:

To apply, please visit our website's Jobs page and complete the application form, demonstrating how you meet the essential criteria.

We look forward to hearing from you.

Note: We reserve the right to close this vacancy early if we receive enough suitable applications. If you have already started an application, we will contact you regarding any amended closing date.