Independent Living Scheme Manager

The Regenda Group; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing provider in Liverpool is seeking an Intensive Housing Management Officer to deliver high-quality services to tenants in Sheltered Housing. The role includes engaging with residents, managing housing issues, and providing support through various community events and resources. Candidates should have a strong background in tenancy management and excellent communication skills, as well as a full UK driving license.

Benefits

Flexible working options

27 days annual leave rising to 32 days

6 additional days for volunteering

Up to 9% employer pension contribution

£250 annual 'Live and Learn' allowance

Enhanced maternity, paternity, and adoption pay

Employee Assistance Programme

Interest-free loans for equipment purchases

Qualifications

• Experience working with vulnerable tenants and their advocates.
• Full UK driving license is essential.

Responsibilities

• Provide effective housing management services to tenants.
• Engage with customers in a caring way and support with community events.
• Manage safeguarding cases and deal with housing management issues.

Skills

Communication Skills

Numerical Skills

ICT Skills

Knowledge of Supported Housing

Job description

• Full-time (35 hours), part-time and flexible working patterns available
• Liverpool city centre office base, hybrid working - travel to the Wirral is required

Proposed Interview Date: W/C 23rd June 2025

The role

The purpose of this job is to provide a high quality, effective and tenant focused intensive housing management service to the tenants in Sheltered Housing schemes as directed by the Neighbourhood and Communities Team Leader (Sheltered & Supported).

You will bring a positive approach to your role, engaging with our customers in a caring and understanding way, ensuring that customers receive the best services possible. You will support with community events, signposting to other agencies, support with day-to-day queries, deal with Housing Management, ASB and Lettings.

The right fit

• A working knowledge of supported housing and tenancy management related issues.
• Experience of working effectively with colleagues, contractors, vulnerable tenants and their families/advocates to deliver high quality housing services.
• Experience of managing safeguarding cases.
• You’ll have excellent written and verbal communication skills with people at all levels.
• Solid ICT skills which can be used to provide an effective housing service both operationally and strategically through performance reporting.
• Strong numerical skills and ability to manage budgets/service charges, process invoices, monitor rent arrear issues and advise tenants or their advocates.
• Ability to liaise effectively and professionally with third parties as necessary.
• A full UK driving license is essential.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.