Independent Living & Community Support Officer

LiveWest; St. Austell; Hybrid; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Hybrid working 2-3 days in office

26 days annual leave + bank holidays

Up to 9% pension contributions

Health benefits (cash plan)

Cycle to Work & Car Benefit

Job summary

LiveWest is hiring an Independent Living Officer in St Austell to support older customers in living safely and independently within our schemes. You will be the on-site presence, delivering low-level support and signposting, and building trusted relationships with customers and partners.

The role focuses on safety, tenancy support, and signposting to community services, with a part-time 22 hours/week schedule (Mon/Wed/Fri) in a hybrid office/home setting. A DBS check is required.

Qualifications

• Experience in a customer-facing role delivering excellent service.
• Ability to work independently with resilience and autonomy.
• Strong communication skills and relationship-building.
• Ability to take initiative and resolve issues at first contact.
• Understanding of professional boundaries with older customers.
• Good literacy, numeracy and general IT skills.
• CIH Level 3 qualification or equivalent experience.
• Full, valid UK driving licence.

Responsibilities

• Ensure the scheme is safe, clean and well maintained, overseeing contractors and monitoring standards.
• Carry out health and safety checks, fire safety inspections and scheme risk assessments, keeping records.

Skills

Customer service

Resilience & autonomy

Communication

Initiative

Boundaries & sensitivity

Literacy/Numeracy/IT

CIH Level 3

Driving licence

Education

CIH Level 3

Job description

LiveWest is hiring an Independent Living Officer in St Austell to support older customers in living safely and independently within our schemes. You will be the on-site presence, delivering low-level support and signposting, and building trusted relationships with customers and partners.

The role focuses on safety, tenancy support, and signposting to community services, with a part-time 22 hours/week schedule (Mon/Wed/Fri) in a hybrid office/home setting. A DBS check is required.