Independent Living Coach - Young Persons Support Worker

CIH International Housing Group; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Independent Living Coach to empower individuals who have experienced homelessness. In this rewarding role, you will provide essential support and guidance to clients across various schemes, ensuring they feel secure and informed about their housing situation. Your responsibilities will include managing tenancy agreements, assisting with financial matters, and facilitating access to additional support services. This position offers a unique opportunity to make a meaningful impact in the community while enjoying a range of benefits, including flexible working arrangements and a commitment to your personal development.

Benefits

Discounts at high-street retailers

Discounted gym membership

Flexible working hours

Annual leave purchase scheme

Employee Assistance Programme

Occupational Health services

Cycle to work scheme

My Day off policy

Qualifications

• Educated to GCSE level with good Maths and English.
• Experience dealing with the public in a busy service environment.
• Knowledge of confidentiality and discretion.

Responsibilities

• Provide support to customers managing rent and service charge payments.
• Maintain safety and security of customers and the building.
• Support new customers in understanding their rights and responsibilities.

Skills

Communication Skills

Crisis Intervention

Flexibility and Adaptability

Understanding of Vulnerable Populations

Time Management

Education

GCSE Level

Tools

DBS Check

Full UK Driving Licence

Job description

The role

As an Independent Living Coach, you will provide advice and support to people who have experienced homelessness across our young persons, male and female 24/7 schemes. You'll work as part of a team to manage the day to day running of the scheme, supporting customers with tenancy management, signposting for additional support with housing, health and welfare.

You will be allocated a main scheme base, with the expectation that you could be requested to cover shifts across all the schemes.

Job requirements

• Cover all reception tasks, including the phone, post and enquiries. Respond to neighbourhood concerns appropriately by recording details of any queries or concerns.
• Support new customers when they move in to make sure they understand their rights and responsibilities. Make sure they feel comfortable and informed about their agreement, the local area and other services.
• Support customers to manage their rent and service charge payments, including their benefits claims where necessary, arranging appointments with organisations such as DWP. Provide advice to customers on health, housing and other issues as necessary, signposting them to other agencies and accompanying them to appointments where appropriate.
• Maintain the safety and security of customers and the building by supervising the entrance and exit and undertaking regular health and safety checks of the rooms and communal areas.
• Deal with the immediate needs of customers as appropriate. Provide crisis intervention, defuse difficult or dangerous situations in a sensitive and effective way.
• Support with financial and administrative duties when needed.

What we're looking for

• Educated to GCSE level or with a good level of Maths and English.
• Some experience dealing directly with the public and/or clients or customers in a busy service environment.
• Some experience dealing with complex and difficult behaviours in relation to people facing multiple disadvantages.
• Knowledge of confidentiality and the importance of discretion in relation to maintaining professional boundaries.
• Knowledge of how to support vulnerable people make changes in their lives.
• Great communication skills.
• Genuine understanding and compassion for people without a home, who won't judge but will instead will empower and give them a voice.
• Flexible and adaptable.
• Able to work on a rota, including mornings, evenings and weekends and bank holidays including Christmas and New Year.
• Ability to work under pressure and manage multiple tasks and demands.
• Idea generation and implementation.
• DBS check.
• Full UK driving licence and use of your own vehicle for work.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We'll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #StokeonTrent #IndependentLivingCoach #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Who we are

We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn't a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere.

Why choose us

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.

We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.