Income Recovery Specialist

Hedyn; Newport; Híbrido; GBP 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced Pension

Enhanced Annual Leave

SMART Working

Health & Wellbeing

Flexible Benefits

Professional development

Descripción de la vacante

Hedyn is seeking a Healthy Homes Surveyor to drive compliance across its housing portfolio, carrying out technical surveys and managing repairs to high standards.

You will oversee contractor performance, address disrepair and FFHH requirements, and support resident wellbeing while working across Hedyn properties in Wales and beyond.

A full UK driving licence with business insurance is required, and you will need to deliver safe, high-quality homes efficiently and with strong customer service.

Formación

• Experience in technical surveying and property maintenance.
• Knowledge of FFHH standards and Housing Health and Safety Rating System (HHSRS).
• Ability to manage multiple contractors and budget effectively.

Responsabilidades

• Undertake technical surveys to ensure compliance with current regulations.
• Diagnose property needs and specify repair actions with detailed works.
• Inspect and manage works to mitigate HHSRS hazards, especially damp and structural issues.
• Inspect sites at height, access confined spaces, and record findings.
• Order works, coordinate resources, and track progress with stakeholders.

Conocimientos

Technical surveying

Disrepair management

HHSRS knowledge

Contractor oversight

Health & safety

Descripción del empleo

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Proposed Interview date: Wednesday 4 November (PM) / Thursday 5 November (AM)

About the vacancy:

The Healthy Homes Surveyor plays a vital role in ensuring Hedyn’s homes are safe, compliant, and maintained to a high standard. Working across the housing portfolio, the post holder will carry out technical surveys, specify and manage repair and remedial works, and oversee contractor performance to ensure value for money and quality outcomes.

With a strong focus on compliance, property standards, and resident wellbeing, the role supports the delivery of safe, healthy homes by addressing disrepair, damp and mould, and Fitness for Human Habitation requirements. This is an excellent opportunity for a skilled surveying professional who is passionate about improving homes, delivering excellent customer service, and making a positive difference to residents’ lives.

*A full UK driving licence with access to a vehicle and business insurance is required

Specifically, in the role you will:

• Undertake technical surveyors to ensure all homes remain compliant with current regulation. A fundamental priority of this position is ensuring that all homes meet the Fitness for Human Habitation (FFHH) standards under the Renting Homes (Wales) Act 2016, primarily through the proactive management of the Disrepair Management and the mitigation of HHSRS hazards.
• Technically survey repairs work for property services, diagnosing property needs and confirming the actions required by providing detailed work specifications or using Schedule of rates.
• Ensure robust inspections and works are carried out to mitigate the 29 hazards under the Housing Health and Safety Rating System (HHSRS), with a focus on damp, mould, and structural integrity
• Undertake building site inspections working at height, using ladders and/or scaffold and gain access in to confined spaces.
• Undertake pre-inspections, post-inspections, emergency inspections, pre-transfer inspections, mutual exchange inspections on site to all Hedyn properties and within agreed timescales. Measure repairs works to agreed specifications.
• Order works and associated resources following inspection, liaising with all stakeholders and contractors on timescales for completion prior to issuing orders. Where required, request and record all relevant RAMS/COSHH when managing internal or external supply chain.
• Effectively manage risk, identify, and report any issues/breeches in relation to health & safety and to actively promote a safe working environment for all.
• Work proactively to minimise complaints in the first instance. Ensure complaints are responded to & resolved within agreed timescales, working closely with contractors to stop complaints escalating. Feed into lessons learned to help shape and improve the future service delivery to customers based upon their feedback.
• Keep clear, complete, and accurate records on all projects and provide regular reports on progress.
• Ensure Financial Standing Orders are always followed, manage budget within target and demonstrate value for money.
• Support and ensure key performance targets are met for the service area by working closely with customers, contractors, and internal stakeholders.
• Ensuring all relevant statutory regulations are adhered to across the project including but not limited to CDM Regulations, Planning and Building Regulations Party Wall Act, Control of Asbestos at Work Regulations, etc.
• Contribute to the development of the investment programme, ensuring all remedial works align with the organisation’s wider assets and sustainability objectives.
• Deliver contract management for remedial works and work with the Investment team to align, where possible within Hedyn’s Investment programme, to deliver value for money and efficiency.
• Assist the Head of Asset Investment Manager to deliver Hedyn’s Corporate Strategy and assist in the development and implementation of procedures.
• Provide expert professional or technical advice, guidance, consultation, and solutions for structural defect works, identifying root causes in an intelligible and timely fashion to colleagues or senior management.
• Provide practical solutions to complex technical issues, taking specialist advice as necessary. Developing a network of collaborative, productive and effective working relationships with colleagues across the association, to ensure a one team approach is taken to service delivery.
• Interact and support the Customer Experience Team and other colleagues to ensure the accuracy of works orders, correct diagnosis and excellent resident engagement.
• Effectively communicate with customers, private occupants and leaseholders and other stakeholders, ensuring all complaints and queries are dealt with in accordance with Hedyn policy. Drive service improvements through technology and innovative working methods that ensures value for money services for customers.
• Perform any other duties as directed by your Line Manager in furtherance of the organization and individual objectives and policies.
• To always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the association.

(Please refer to the attached recruitment pack for more information.)

We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.

We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

We are still at the beginning of our journey. Join us to help shape it.

Enhanced Pension Scheme:

We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Enhanced Annual Leave:

You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.

SMART Working (dependent on role):

You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.

Health and Wellbeing:

We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Flexible Benefits

We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

Development:

We offer many professional and personal development options such as sponsored study opportunities and career progression and development.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.