Healthy Homes Team Leader

Hedyn; Park Central; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Enhanced Pension Scheme

Flexible Benefits

Development Opportunities

Job summary

Hedyn is seeking a technically strong housing professional to lead the Healthy Homes team. You will oversee surveying teams, assess property conditions, diagnose defects, and plan remedial solutions with emphasis on safety and compliance.

The role requires knowledge of HHSRS, FFHH and WHQS, with responsibilities including directing remedial works, budget management, and maintaining high standards of resident engagement.

Qualifications

• Technically strong housing professional with property and construction knowledge.
• Experience managing or leading surveying teams.
• Ability to assess property condition, diagnose defects and oversee remedial works.
• Knowledge of HHSRS, FFHH, and Fitness for Human Habitation requirements.

Responsibilities

• Coordinate remedial works to align with the Asset Management strategy.
• Ensure homes comply with Fitness for Human Habitation standards.
• Guide surveyors to inspect HHSRS hazards focusing on damp, mould and structural integrity.
• Manage budgets and approve contract spend within Hedyn’s investment programme.
• Provide technical guidance to ensure evidence-based, cost-effective decisions.

Skills

Leadership

Surveying team management

Property condition assessment

Construction knowledge

HHSRS knowledge

FFHH & WHQS knowledge

Job description

Vacancy: Healthy Homes Team Leader

Closing date: Wednesday 23 September

Shortlisting: Thursday 24 September

Proposed Interview date: Thursday 1 October

Salary: £45,368.41

About the vacancy:

We're looking for a technically strong housing professional who can combine in-depth property and construction knowledge with effective people leadership. The ideal candidate will have experience managing or leading surveying teams. With a proven ability to assess property condition, diagnose defects and oversee appropriate repair and remedial solutions.

You’ll have a strong practical understanding of construction methods, building pathology and repair techniques across domestic housing, including knowledge of traditional and modern construction, roofing, walls, floors, windows, doors, plumbing, drainage and building services.

You’ll be confident identifying the underlying causes of defects such as damp, mould, condensation, water ingress, structural movement, penetrating and rising damp, and disrepair, and determining proportionate and technically appropriate remedial works.

You’ll also bring sound knowledge of HHSRS, WHQS and Fitness for Human Habitation requirements, with the ability to translate technical findings into clear actions, specifications and effective repair programmes. Experience of managing disrepair cases, contractor performance, quality assurance and complex property-related risks will be highly valuable.

As a team leader, you will be responsible for supporting, developing and challenging surveyors to ensure consistent technical standards, accurate diagnosis and high-quality decision making. You’ll be able to provide technical guidance, review surveying work, manage competing priorities and ensure that recommendations are evidence-based, cost-effective and focused on delivering safe, healthy and sustainable homes for residents.

Just as importantly, you’ll be an excellent communicator who can build positive relationships with residents, colleagues, contractors and stakeholders, while leading a customer-focused service that delivers high standards of property condition, compliance and repair.

Specifically, in the role you will:

• Coordinate the delivery of the Remedial Works, ensuring all works align with the organisation’s Asset Management strategy, ensuring timely delivery for vulnerable residents;
• Ensure all homes remain compliant with current regulation. A fundamental priority of this position is ensuring that all homes meet the Fitness for Human Habitation (FFHH) standards under the Renting Homes (Wales) Act 2016, primarily through the proactive management of the Disrepair Management and the mitigation of HHSRS hazards
• Guide the team of surveyors to ensure robust inspections and works are carried out to mitigate the 29 hazards under the Housing Health and Safety Rating System (HHSRS), with a focus on damp, mould, and structural integrity;
• Support the Healthy Homes manager to manage budgets related to your area of work, approving contract spend and ensuring value for money is delivered, whilst collaborating with other Managers and Senior Leaders in the monitoring and management of combined capital and revenue budgets.
• Motivate the team and manage processes to improve customer service and efficiency of delivery whilst ensuring procedures are followed and compliance and regulatory standards are met.
• Contribute to the development of the investment programme, ensuring all remedial works align with the organisation’s wider assets and sustainability objectives.
• Monitor efficient contract delivery for remedial works and work with the Investment team to align, where possible within Hedyn’s Investment programme, to deliver value for money and efficiencies
• Support the Disrepair Management, effectively to minimise litigation costs and ensure all remedial works are executed to a high standard.
• Monitor and audit the team to ensure robust inspections and works are carried out to mitigate the 29 hazards under the Housing Health and Safety Rating System (HHSRS), with a focus on damp, mould, and structural integrity.
• Deliver site supervision visits as necessary in an efficient manner to ensure consistent high levels of quality are delivered and ensure that Health and Safety requirements are being always implemented by Hedyn staff and contractors.
• Support the validation of contract procurement specification and approve key performance information and report as necessary on the performance of contractors engaged.
• Assist the Head of Asset Investment Manager to deliver Hedyn's Corporate Strategy and assist in the development and implementation of procedures.
• Provide expert professional or technical advice, guidance, consultation, and solutions for structural defect works, identifying root causes in an intelligible and timely fashion to colleagues or senior management.
• Advise on practical solutions to complex technical issues, taking specialist advice as necessary. Developing a network of collaborative, productive and effective working relationships with colleagues across the association, to ensure a one team approach is taken to service delivery.
• Allocate resource to support and liaise with Customer Experience Team and other colleagues to ensure the accuracy of works orders, correct diagnosis and excellent resident engagement.
• Lead, manage, motivate, and support direct reports, monitoring and appraising performance, allocating day to day work, and ensuring that all team members' responsibilities are conducted effectively and in a timely manner, promoting value for money. Provide 1-2-1's, training, support, and development opportunities.
• Effectively communicate with customers, private occupants and leaseholders and other stakeholders, ensuring all complaints and queries are dealt with in accordance with Hedyn policy. Drive service improvements through technology and innovative working methods that ensures value for money services for customers.
• Perform any other duties as directed by your Line Manager in furtherance of the organization and individual objectives and policies.
• To always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the association

(Please refer to the attached recruitment pack for more information.)

For further information about the role, please contact

Application Process:

We require an application form to be completed for every role.

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

Your Hedyn, our comprehensive benefits package:

We believe Hedyn is a great place to work and it's important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

We are still at the beginning of our journey. Join us to help shape it.

Enhanced Pension Scheme:

We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Flexible Benefits:

We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

Development:

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.