Income Officer

Stockport Homes Group; Stockport; On-site; GBP 25,000 - 30,000; Full time

Job summary

Stockport Homes Group is seeking an Income Officer to join their income collection team. This role involves collecting outstanding debts and ensuring high-quality service through effective communication and management of income streams. Candidates should have experience in customer service and be capable of handling demanding workloads. A driving license is essential for the role.

Qualifications

• Experience delivering excellent customer service in a performance-driven role.
• Effective communication skills to recognize individual customer needs.
• Experience managing a demanding workload with conflicting priorities.
• Flexibility to meet the needs of customers and the team.

Responsibilities

• Collect various income streams, chasing outstanding debts.
• Maximize collection through prompt and effective action.
• Ensure adherence to service charge accounts and rent collection processes.

Skills

Customer Service

Communication

Time Management

Flexibility

Job description

Have you got experience working in a fast-paced customer service role? Do you enjoy talking to people on the phone? Do you thrive working under pressure and find it easy to juggle lots of different responsibilities?

If this sounds like you, then don’t miss this opportunity to join our award-winning income collection team, working for a company that cares about you and wants you to enjoy coming to work every day!

As an Income Officer, you will be responsible for collecting various income streams. You will need to chase outstanding debts from organisations, companies, homeowners, tenants, and other individuals, maximizing collection by ensuring prompt and effective action where debts remain unpaid.

This role requires good knowledge of service charge accounts, rent collection, and debt collection processes and solutions. It is a performance and target-driven role focused on doing the right thing at the right time and delivering high-quality service.

With lots of on-the-job learning and development, the right person will have the opportunity to thrive and support the team in maintaining sector leadership.

When applying, you must provide a supporting statement detailing how you meet these four ideal candidate requirements:

1. Experience delivering excellent customer service in a performance-driven role
2. Effective communication skills and the ability to recognize individual customer needs
3. Experience managing a demanding workload with conflicting priorities
4. Flexibility to meet the needs of customers and the team

A full UK driving license and use of a car for work are essential for this role.

If you need more information about this vacancy, contact Leanne Merga, Customer Finance Manager, at 07800618694 or at [email address].

Our "Be You" approach reflects our belief that everyone has the right to be themselves at work, aligned with SHG’s values. We aim to improve diversity within our teams to better reflect the communities we serve.

This role is on Stockport Homes Limited terms and conditions. Appointment is subject to satisfactory DBS clearance.

We encourage you to apply even if you don’t meet every requirement, sharing your experiences, achievements, and the value you can bring.

If you require reasonable adjustments for your application, contact the People & OD Team.

Apply early! We may close the vacancy sooner if we find the right candidate.

Closing date: 30th March 2025

Interview date: 4th April 2025

Ensure you read all information about this opportunity before applying.

Stockport Homes is the largest landlord in Stockport, managing social housing for Stockport Council and its own properties. We’re more than rent collectors; we’re an award-winning public sector organization committed to transforming lives through support in health, wellbeing, finance, youth engagement, employment, education, and housing.

We believe in ambition, making a difference, innovation, respect, and excellence.

We are an equal opportunities employer and encourage applications from all qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.