Income Officer (North)

Laurie McClave artist; East Midlands; Remote; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Income Officer to enhance income management services across the East Midlands. This role involves maximizing rent collection while minimizing financial hardship within communities. The ideal candidate will possess exceptional customer service skills, adaptability, and strong problem-solving abilities. With a commitment to integrity and excellence, you will foster relationships with colleagues and external partners. Enjoy a rewarding career with generous benefits, including extensive annual leave and professional development opportunities, all while making a meaningful impact in the community.

Benefits

39 Tage Jahresurlaub

Sozialwohnungspensionsplan

Gesundheitscashplan

Erweiterte Mitarbeiterhilfe

Flexible Arbeitsmöglichkeiten

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten sind entscheidend für diese Rolle.
• Erforderlich sind gute IT-Kenntnisse und Kompetenz in Microsoft-Anwendungen.

Responsibilities

• Hochwertige Einkommenssammlung für den zugewiesenen Bereich sicherstellen.
• Kunden unterstützen, um finanzielle und mietrechtliche Unterstützung zu erhalten.

Skills

Kundenservice

Problemlösungsfähigkeiten

Anpassungsfähigkeit

Education

GCSE Level 4 – 9 in Englisch und Mathematik oder gleichwertig

Tools

Microsoft Anwendungen

Job description

Income Officer (North)

Location – Homebased, with able to efficiently travel across the East Midlands to meet and respond to the needs of the business (Designated Office – Memorial House)

Hours – 35 hours per week, 8am – 6pm (usually one 6pm finish per week)

Salary – £26,524 - £29,471 per annum (RFJ 5)

The role

As an Income Officer, you will support the delivery of the income management service, which aims to maximise the amount of rent collected and minimise financial hardship within our communities.

Key responsibilities for the role include:

• Delivering a high level of income collection performance for your allocated patch.
• Working in partnership to enable customers to access financial and tenancy support.
• Establishing and maintaining strong, effective relationships with emh colleagues and external partners.
• Legally escalating possession claims when appropriate, in line with procedure.

The ideal candidate

Customer service is key in this role, and we'd love to hear from you if you:

• Have excellent customer service skills.
• Adapt positively to change.
• Enjoy problem solving and finding solutions to help others.

About us

emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high-quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as a service provider and employer.

Our values

Our values are important to us, and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity, and Excellence.

Company Benefits

Our package for this role includes:

• 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part-time).
• Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%).
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF).
• A wide range of training and development opportunities (we are an Investors in People accredited organisation).
• Opportunities to work flexibly and from home, where the business need allows.

Qualifications

Educated to GCSE level 4 – 9 standard or equivalent in English and Maths.

Excellent IT skills and competent in using a range of Microsoft applications.

How to apply

Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).