Income Officer

POWYS COUNTY COUNCIL; Llanllugan; On-site; GBP 21,000 - 27,000; Full time

Job summary

Powys County Council is seeking a diligent administrator to join the Council Tax and Business Rates team, responsible for accurate processing of accounts and ensuring timely collection of revenues in line with current legislation.

You will balance a demanding workload, work as part of a team, and deliver professional customer service while applying best practice in debt collection and following established procedures.

Qualifications

• The job requires handling Council Tax and Business Rates accounts.
• Experience in debt collection is preferred.
• Customer service professionalism is essential.

Responsibilities

• Administration of Council Tax & Business Rates accounts in line with current legislation.
• Balance a high workload and meet deadlines.
• Provide excellent customer service to customers.

Skills

Debt collection

Customer service

Workload management

Job description

The successful candidate will work as part of a team and be responsible for the administration of Council Tax & Business rates accounts in line with current legislation, ensuring all necessary action is taken to collect revenue efficiently and effectively.

You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt collection.

You must be able to manage your own workload and ensure you are effective in balancing priorities. The position is highly demanding, you will be dealing with a high workload.

We are looking for someone with a professional and friendly approach to give excellent customer service to our customers.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included, please ensure that you meet ALL of the essential criteria before making an application. Please ensure that you complete ALL sections, your application may not be considered otherwise. Powys County Council welcomes applications in either Welsh or English, an application submitted in Welsh will not be treated less favourably than an application submitted in English. To change the language please click on the Cymraeg icon on the top right hand corner of the screen.