Income Officer

SNG (Sovereign Network Group); Hurn; Hybrid; GBP 18,243 - 21,284; Part time

Benefits offered by this job

25 days holiday plus bank holidays

Option to buy or sell holiday

3 wellbeing days

2 paid volunteering days

Generous matched pension scheme (up to 12%)

Life cover

Private medical insurance

Dental cover

Wellbeing discounts

24/7 virtual GP service

Job summary

A prominent housing association in Hurn is looking for a part-time Income Officer to manage customer accounts, ensuring timely payments and offering support on financial matters. The role involves negotiating repayment arrangements, conducting welfare assessments, and working closely with various teams to assist customers. Applicants should possess strong communication skills, knowledge of debt recovery processes, and flexibility to visit clients as required. This position offers a competitive salary and a range of benefits including matched pension scheme and wellbeing days.

Qualifications

• Experience in managing a portfolio of customer accounts and collecting payments.
• Ability to negotiate repayment arrangements and manage arrears.
• Flexibility to work from office and visit customers, requiring a driving licence.

Responsibilities

• Proactively manage customer accounts and ensure timely payments.
• Negotiate sustainable repayment plans for customers.
• Monitor payment plans and take recovery action when necessary.
• Represent SNG at court hearings if required.
• Provide advice on welfare benefits and perform assessments.
• Work with various teams to support customers effectively.
• Maintain records and ensure policy compliance.

Skills

Strong communication skills

Knowledge of arrears management

Understanding of welfare benefits

Excellent organisational skills

High level of IT literacy

Ability to work collaboratively

Flexibility to visit customers

Job description

Income Officer

Join us at SNG (Sovereign Network Group) as an Income Officer in the Customer Accounts team in Hurn.

Pay range

This range is provided by SNG (Sovereign Network Group). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

This is a part‑time, permanent role (25.5 hours per week) with a starting salary of £18,243 – £21,284 per year (full time equivalent £30,000 – £35,000) and a hybrid working pattern – a mix of home, office, and customer visits.

What you'll be doing

As an Income Officer, you’ll proactively manage a portfolio of customer accounts, ensuring payments are collected promptly and arrears are minimised.

• Take early action to prevent arrears and provide tailored support
• Negotiate affordable and sustainable repayment arrangements
• Monitor payment plans and take appropriate recovery action when needed
• Prepare documentation and represent SNG at court hearings if required
• Provide advice on welfare benefits and carry out income and expenditure assessments
• Work closely with internal teams and external agencies to ensure customers receive the right support
• Maintain accurate records and ensure compliance with policies and regulations

What we’re looking for

• Strong communication skills and a sensitive approach to financial conversations
• Knowledge of arrears management, debt recovery processes, and income collection
• Understanding of welfare benefits and ability to carry out affordability assessments
• Excellent organisational and time‑management skills to manage a busy caseload
• High level of IT literacy
• Ability to work collaboratively with colleagues and partners
• Flexibility to work from the office and visit customers – a full driving licence and access to a car are required

A DBS check will be required for the successful candidate.

Our benefits include:

• 25 days holiday plus bank holidays (increasing with service)
• Option to buy or sell holiday
• 3 wellbeing days and 2 paid volunteering days
• Generous matched pension scheme (up to 12%) and life cover
• Enhanced family‑friendly policies
• Access to private medical insurance, dental cover, and wellbeing discounts
• 24/7 virtual GP service

Sovereign Network Group (SNG) is one of the largest housing associations in the country, providing over 85,000 homes to more than 200,000 customers across London and the South of England.

Our purpose is simple: to provide good, affordable homes in thriving communities that people love for generations.

We’re committed to equality, diversity, and inclusion – at SNG, you can truly be yourself.

Ready to make a difference? Apply now for our Income Officer role.