Income Maximisation Lead - 2-Borough Hybrid

Richmond and Wandsworth Councils; Greater London; Hybrid; GBP 47,000 - 58,000; Full time

Benefits offered by this job

40 days annual leave (incl. Bank/Hols)

Flexible working

Generous pension plan

Job summary

Richmond & Wandsworth Better Service Partnership is seeking a Deputy Income Maximisation Manager to lead a team responsible for rent collection, arrears recovery and income protection for temporary accommodation across two boroughs.

You will drive early intervention, advise on welfare benefits, and use data to deliver improved outcomes for residents and the Councils. The role offers hybrid working with office presence as required.

Qualifications

• Maths and English GCSE at grade C/4 or above, or an equivalent qualification.
• A CIH Level 4 qualification, or willingness to undertake and complete the qualification by 2029, if required.
• Strong knowledge and practical experience of effective rent, debt and arrears management, including income recovery, early intervention and reducing outstanding debt.
• A good working knowledge of welfare benefits, with the ability to support income maximisation and advise residents within the scope of the role.
• Experience of leading, managing and developing a team, setting clear expectations and using structured supervision and performance reviews to achieve service targets.
• Experience of working with the public, particularly people in vulnerable or complex circumstances, with a calm, empathetic and professional approach to complaints and challenging situations.
• Strong communication, literacy, numeracy and IT skills, including the ability to produce and analyse performance information, manage competing priorities and maintain excellent attention to detail in a busy, changing service.

Responsibilities

• Lead and develop a team of Income Maximisation Officers across two boroughs in a busy environment.
• Maintain effective operational cover and ensure responsive, consistent service delivery.
• Drive strong income collection and debt reduction across temporary accommodation accounts.
• Monitor caseloads and analyse performance information to inform action plans.
• Employ welfare benefits knowledge to maximise residents' income and sustain payments.
• Oversee complex cases with vulnerable residents, ensuring compliant decisions and records.
• Work with Housing Benefits, Legal Services and partners to drive service improvements and reduce debt.

Skills

Maths & English GCSE

CIH Level 4 qualification

Debt & arrears management

Welfare benefits knowledge

Team leadership

Communication skills

Data analysis & performance tracking

Education

CIH Level 4 qualification

Job description

Richmond & Wandsworth Better Service Partnership is seeking a Deputy Income Maximisation Manager to lead a team responsible for rent collection, arrears recovery and income protection for temporary accommodation across two boroughs.

You will drive early intervention, advise on welfare benefits, and use data to deliver improved outcomes for residents and the Councils. The role offers hybrid working with office presence as required.