Deputy Income Maximisation Manager

Richmond and Wandsworth Councils; Greater London; Hybrid; GBP 47,000 - 58,000; Full time

Benefits offered by this job

40 days annual leave (incl. Bank/Hols)

Flexible working

Generous pension plan

Job summary

Richmond & Wandsworth Better Service Partnership is seeking a Deputy Income Maximisation Manager to lead a team responsible for rent collection, arrears recovery and income protection for temporary accommodation across two boroughs.

You will drive early intervention, advise on welfare benefits, and use data to deliver improved outcomes for residents and the Councils. The role offers hybrid working with office presence as required.

Qualifications

• Maths and English GCSE at grade C/4 or above, or an equivalent qualification.
• A CIH Level 4 qualification, or willingness to undertake and complete the qualification by 2029, if required.
• Strong knowledge and practical experience of effective rent, debt and arrears management, including income recovery, early intervention and reducing outstanding debt.
• A good working knowledge of welfare benefits, with the ability to support income maximisation and advise residents within the scope of the role.
• Experience of leading, managing and developing a team, setting clear expectations and using structured supervision and performance reviews to achieve service targets.
• Experience of working with the public, particularly people in vulnerable or complex circumstances, with a calm, empathetic and professional approach to complaints and challenging situations.
• Strong communication, literacy, numeracy and IT skills, including the ability to produce and analyse performance information, manage competing priorities and maintain excellent attention to detail in a busy, changing service.

Responsibilities

• Lead and develop a team of Income Maximisation Officers across two boroughs in a busy environment.
• Maintain effective operational cover and ensure responsive, consistent service delivery.
• Drive strong income collection and debt reduction across temporary accommodation accounts.
• Monitor caseloads and analyse performance information to inform action plans.
• Employ welfare benefits knowledge to maximise residents' income and sustain payments.
• Oversee complex cases with vulnerable residents, ensuring compliant decisions and records.
• Work with Housing Benefits, Legal Services and partners to drive service improvements and reduce debt.

Skills

Maths & English GCSE

CIH Level 4 qualification

Debt & arrears management

Welfare benefits knowledge

Team leadership

Communication skills

Data analysis & performance tracking

Education

CIH Level 4 qualification

Job description

Job Title:Deputy Income Maximisation ManagerSalary Range:£47,730 - 57,837 per annum Permanent – Fulltime (36 hours)Location: 90 Putney Bridge Road,London, SW18 1HOther essential information: Maybe required to work at Twickenham office andup to 3 days working in the officeAre you an experienced income manager, or ready to take the next step into management? This is an opportunity to lead and develop a team that makes a real difference to people living in temporary accommodation across Richmond and Wandsworth. You will play a key role in protecting income for the Councils by driving effective rent collection, improving recovery of outstanding charges and reducing both current and former tenant debt. You will help households sustain their accommodation through early intervention, clear payment arrangements and timely, practical support with benefits and debt. Alongside managing day-to-day performance, you will use data, partnership work and new ideas to strengthen income recovery, improve services and deliver positive financial and resident outcomes.

About the role

Leadership in a high-demand service – you will lead, support and develop a team of Income Maximisation Officers working across two boroughs in a busy, fast-paced environment. You will set clear expectations, manage competing priorities and maintain effective operational cover while ensuring staff deliver a responsive and consistent service.

A performance-driven role – you will be accountable for strong income collection and debt reduction performance across temporary accommodation accounts. You will monitor caseloads, analyse monthly performance information and turn insight into clear action plans that improve recovery of current and former tenant arrears and protect Council income.

Income maximisation and early intervention – you will use your knowledge of welfare benefits, affordability and debt management to ensure residents receive timely advice and support, maximise their income and maintain regular payments. You will drive early action on arrears and identify practical solutions for households at risk of losing their accommodation.

Complex casework and resident outcomes – you will oversee sensitive and challenging cases involving vulnerable residents, complaints, legal action and potential eviction. You will ensure decisions, notices and records are accurate, timely and compliant, while promoting a calm, fair and solution-focused approach.

Partnership working and continuous improvement – you will work closely with Housing Benefits, Legal Services, the Department for Work and Pensions, advice agencies and colleagues across Housing. You will lead service improvements, strengthen procedures and develop practical initiatives that improve performance, reduce debt and deliver better outcomes for residents and the Councils.

Essential Qualifications, Skills and Experience

• Maths and English GCSE at grade C/4 or above, or an equivalent qualification.
• A CIH Level 4 qualification, or a willingness to undertake and complete the qualification by 2029, if required.
• Strong knowledge and practical experience of effective rent, debt and arrears management, including income recovery, early intervention and reducing outstanding debt.
• A good working knowledge of welfare benefits, with the ability to support income maximisation and advise residents within the scope of the role.
• Experience of leading, managing and developing a team, setting clear expectations and using structured supervision and performance reviews to achieve service targets.
• Experience of working with the public, particularly people in vulnerable or complex circumstances, with a calm, empathetic and professional approach to complaints and challenging situations.
• Strong communication, literacy, numeracy and IT skills, including the ability to produce and analyse performance information, manage competing priorities and maintain excellent attention to detail in a busy, changing service.

Indicative Recruitment Timeline

We may close this vacancy early once a sufficient number of applications has been received.

• Closing Date: Sunday 29th November 2026
• Shortlisting Date: W/C 30th November 2026
• Interview Date: TBC (Interviews will be held in person)

Useful Information

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer.

If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.