Income Coordinator

Community Integrated Care; Manchester; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Retail discounts

Holiday discounts

Cycle to work scheme

Travel discounts

Benefits app access

Job summary

Community Integrated Care is seeking an Income Coordinator - Commissioned Funding to join our Finance Centre of Excellence in Widnes. The role ensures accurate invoicing, cash flow and timely payment processing with Local Authorities and ICBs.

You'll reconcile payments, investigate discrepancies, and help improve income processes while working with finance colleagues and operational teams. 12-month contract to cover maternity.

Qualifications

• Essential: GCSE Maths and English (Grade C/Level 4/5 or equivalent).
• Experience working within a finance or accounts environment.
• Experience processing and managing large volumes of data.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Good IT and systems skills.
• The ability to build positive relationships with internal and external stakeholders.
• A collaborative approach and strong team ethic.

Responsibilities

• Produce accurate invoices for Local Authorities, ICBs and personal contributions using our Income Processing System.
• Ensure admissions, discharges and funding changes are correctly reflected within billing records.
• Allocate and reconcile high volumes of incoming cash receipts accurately and promptly.
• Investigate payment discrepancies and liaise directly with Local Authority contacts to resolve issues.
• Build positive relationships with external customers to ensure efficient and accurate billing processes.
• Work closely with operational teams and finance colleagues to obtain and validate funding information.
• Support funding uplifts, contractual changes, new business activity, mergers and acquisitions.
• Identify opportunities to improve systems, processes and controls across the income function.
• Help deliver a sector-leading income management service that supports our charity's financial sustainability.

Skills

Attention to detail

Communication skills

Customer service

Team player

Data handling

Education

GCSE Maths and English

Tools

Income Processing System

Job description

At Community Integrated Care, we're looking for an Income Coordinator - Commissioned Funding to join our Finance Centre of Excellence. In this important role, you'll help ensure that the charity receives the income needed to continue delivering exceptional support to thousands of people across England. Working closely with Local Authorities, Integrated Care Boards (ICBs), operational teams and finance colleagues, you'll play a key role in maintaining cash flow, ensuring accurate billing, resolving payment queries, and continuously improving the way we manage income. This is a 12 month fixed term contract role to cover maternity and requires someone who can attend our head office in Widnes at least once a week. Our ideal candidate will be based within an hours commute of Widnes. What is The Deal for you?

• + Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.
• + Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• + Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder
• + Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• + Dare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.
• + Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.

Who you’ll be supporting & more about the role:

Every invoice you raise, every payment you reconcile, and every query you resolve helps ensure that Community Integrated Care can continue investing in the people we support and the colleagues who deliver life-changing care every day.

You'll be joining a collaborative and supportive team where your attention to detail, customer focus, and financial accuracy will make a genuine difference.

What you’ll be doing:

• Produce accurate invoices for Local Authorities, ICBs and personal contributions using our Income Processing System.
• Ensure admissions, discharges and funding changes are correctly reflected within billing records.
• Allocate and reconcile high volumes of incoming cash receipts accurately and promptly.
• Investigate payment discrepancies and liaise directly with Local Authority contacts to resolve issues.
• Build positive relationships with external customers to ensure efficient and accurate billing processes.
• Work closely with operational teams and finance colleagues to obtain and validate funding information.
• Support funding uplifts, contractual changes, new business activity, mergers and acquisitions.
• Identify opportunities to improve systems, processes and controls across the income function.
• Help deliver a sector-leading income management service that supports our charity's financial sustainability.

Are you an organised, detail-focused finance professional who enjoys solving problems, working with data, and building strong relationships with customers and colleagues? We're looking for someone who combines financial administration experience with excellent communication skills and a proactive approach to problem solving.

Essential

• GCSE Maths and English (Grade C / Level 4/5 or equivalent).
• Experience working within a finance or accounts environment.
• Experience processing and managing large volumes of data.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Good IT and systems skills.
• The ability to build positive relationships with internal and external stakeholders.
• A collaborative approach and strong team ethic.

Desirable

• Experience within the health and social care sector.
• Experience working with invoicing, income processing or accounts receivable activities.

Ready to Make a Difference? If you're looking for a finance role where accuracy, customer service and meaningful work come together, we'd love to hear from you.

We're really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level. In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34. The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.