Income Assistant

Haven; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Income Assistant, where your attention to detail and passion for numbers will shine. In this dynamic role, you'll be part of a fast-paced finance team, ensuring accurate financial transactions and supporting operations across beloved holiday parks. With a hybrid working model, enjoy the flexibility of working from home while contributing to a collaborative team culture. This exciting opportunity offers competitive salary, bonuses, and numerous benefits, making it a perfect fit for those eager to make a significant impact in the finance sector.

Benefits

Holiday allowance that rises with service

Annual bonus

20% discount on Haven and Warner Hotels holidays

Access to Bourne Leisure corporate box at O2 Arena

Exclusive discounts with corporate partners

Learning and Development opportunities

Enhanced family-friendly policies

Qualifications

• Strong understanding of accounts receivable and basic accounting principles.
• Experience with bank reconciliations and financial systems.

Responsibilities

• Process invoices and manage rebates and sundry payments.
• Conduct daily bank reconciliations across multiple accounts.

Skills

Accounts Receivable

Bank Reconciliations

Excel (Pivot Tables, VLOOKUP)

Problem-Solving

Customer Service

Attention to Detail

Organizational Skills

Education

AAT Qualification

Tools

ERPx

Seaware

Job description

Hemel Hempstead, Eastern, United Kingdom

Haven

Posted today

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Full Job Description

Income Assistant

Hemel Hempstead (Hybrid – 50% Office / 50% Remote)

Competitive Salary + bonus and benefits

15-month Fixed-Term Contract | Full-Time

About the Role

Are you detail-driven with a knack for numbers and a passion for getting things right first time? Join us as an Income Assistant and become a vital part of our fast-paced finance team. Based in Hemel Hempstead with the flexibility to work from home up to 50% of the time, you’ll help ensure our financial transactions are accurate, compliant, and on time – supporting smooth operations across our much-loved holiday parks. Whether it's reconciling bank statements or resolving queries with teams on site, your precision and problem-solving skills will help keep everything ticking along behind the scenes.

In this role, you’ll:

• Process invoices and manage rebates and sundry payments
• Handle customer queries and ensure accurate posting of financial transactions
• Conduct daily bank reconciliations across multiple accounts
• Manage refunds, chargebacks, and journal entries using ERPx and Seaware systems
• Reconcile daily takings and investigate discrepancies
• Support the Income Team in reducing outstanding debt
• Communicate effectively with internal teams and customers
• Assist in month-end and year-end closing processes
• Help streamline and improve processes where possible
• Contribute to a collaborative and supportive team culture

To thrive in this role, you’ll need:

• A strong understanding of accounts receivable and basic accounting principles
• Experience with bank reconciliations and financial systems
• Proficient Excel skills, including pivot tables and VLOOKUPs
• A proactive, problem-solving mindset with great attention to detail
• Excellent communication and customer service skills
• Ability to prioritise workload and meet tight deadlines
• A positive attitude and eagerness to contribute to team success
• High accuracy and organisational skills
• Familiarity with multi-site or high-volume environments (desirable)
• An accountancy qualification such as AAT (desirable but not essential)

What’s In It For You?

• Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
• Annual bonus
• 20% discount on both Haven and Warner Hotels holidays for you, family and friends
• Access to the Bourne Leisure corporate box at the O2 Arena, London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family-friendly policies and pay (eligibility criteria apply)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 team members across 39 seaside locations, with our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is defined by our exceptional people and teams. At Haven, we pride ourselves on our Breath of Fresh Air culture, which values and supports every team member. We prioritize openness and transparency, allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on park, or at external events.

What can you expect during the recruitment process?

The interview process may involve up to 3 stages and could include a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to perform at your best during this process, please let us know.

Diversity, equity, and inclusion are central to our values. We encourage applications from all backgrounds and communities and are happy to discuss any reasonable adjustments or flexible working arrangements, including part-time or job-share options.

We care about every candidate’s experience and are here to support you through the application process. If you need assistance or adjustments while applying, please reach out to us.