Income and Admin Officer

Riverside Group; Gloucester; On-site; GBP 26,000 - 28,000; Full time

Job summary

A prominent housing association in Gloucester is seeking an Income and Administration Officer to provide income management advice and support. This permanent role involves collaborating with a team to assist customers in sustaining their tenancies and maximizing rental income. The ideal candidate has excellent communication skills and experience working with diverse customer groups. Competitive salary and a range of benefits are offered.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and personal development

Wide range of benefits

Qualifications

• Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
• Experience of working in a customer facing environment.
• Excellent communication skills, with the ability to provide advice and support.

Responsibilities

• Work collaboratively to provide income management advice, guidance, and support.
• Support customers to sustain their tenancies and maximise rental income.
• Deliver income administration across a defined number of properties.

Skills

Experience with vulnerable customer groups

Experience in a customer-facing environment

Excellent communication skills

Ability to empathize with customers

Job description

Job Title: Income and Administration Officer Contract Type: Permanent Salary: £26,549.63 per annum (£27,722.51 is achieved after 18 months successful performance in the role) Working Hours: 37.5 Hours per week Working Pattern: Monday - Friday Location: Newton House, Gloucester

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Income and Administration Officer

You will work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties.

About you

• Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
• Experience of working in a customer facing environment.
• Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Benefits

• Competitive pay & generous pension.
• 28 days holidays plus bank holidays.
• Flexible working options available.
• Investment in your learning, personal development and technology.
• A wide range of benefits.

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.