Incident & Problem Lead - ITIL-Driven Operations

Seeds Renewables; Glasgow; Hybrid; GBP 33,050 - 45,000; Full time

Benefits offered by this job

34 days holiday entitlement

Health and wellbeing benefits

Flexible benefits scheme

Job summary

Seeds Renewables in Glasgow is looking for an Incident Manager to oversee incident management processes and ensure compliance with performance metrics. This role involves coordinating with Business and IT during incidents while fostering a culture aligned with OVO's strategic aims.

The successful candidate will receive a salary between £33,050 – £45,000, plus a 15% on-target bonus and numerous benefits including private medical insurance and additional lifestyle perks.

Qualifications

• Experience in incident management processes.
• ITIL framework knowledge.
• Proficiency in data tools like BigQuery.

Responsibilities

• Coordinate resolution activities with Business and IT.
• Manage major incidents and responses.
• Develop and maintain incident management processes.

Skills

Quality within a best-practice framework

Experience in high-pressure environments

Excellent communication skills

Strong analytical aptitude

Ability to manage multiple priorities

Job description

Seeds Renewables in Glasgow is looking for an Incident Manager to oversee incident management processes and ensure compliance with performance metrics. This role involves coordinating with Business and IT during incidents while fostering a culture aligned with OVO's strategic aims.

The successful candidate will receive a salary between £33,050 – £45,000, plus a 15% on-target bonus and numerous benefits including private medical insurance and additional lifestyle perks.