Inbound Sales & Marketing Executive

Digital Tonic | Digital, eCommerce & Marketing Recruitment; Clevedon; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Birthday off

Private medical insurance

Life assurance

Company pension

Employee share scheme

Free on-site parking

Regular socials

Employee discounts

Charity volunteer days

Cycle-to-work scheme

Training & development

Job summary

Digital Tonic is recruiting an Inbound Sales & Marketing Executive to join a fast-growing B2B business. You’ll handle inbound inquiries, qualify opportunities and support campaigns, content and events across UK locations.

Ideal candidates have some early marketing or customer-facing experience, strong communication, and a desire to develop skills in both sales and marketing. Hybrid working and full product training are provided.

Qualifications

• Experience in a marketing or customer-facing role.
• Understanding of digital marketing and lead generation.
• Comfortable on the phone and able to build rapport with customers.
• Experience managing website content via a CMS.
• Exposure to email marketing and social media activities.

Responsibilities

• Inbound enquiries management via phone, email and digital channels.
• Qualify leads and hand over to sales; build rapport with customers.
• Support targeted email and lead-nurture campaigns.
• Maintain customer data in the CRM and monitor engagement.
• Assist with campaigns, content and events as needed.

Skills

Marketing fundamentals

Public-facing communication

CRM usage

CMS proficiency

Email marketing

Social media

Lead nurturing

Campaign support

Phone communication

Organizational skills

Active listening

Tools

CRM

CMS

Email marketing tools

Job description

Digital Tonic are delighted to be supporting a fast-growing and commercially ambitious B2B business as they recruit an Inbound Sales & Marketing Executive.

This is a brilliant opportunity for someone with some early marketing experience who also genuinely enjoys speaking with customers. You might currently work in a junior marketing, customer service, sales support or similarly public-facing role. What matters is that you understand elements of digital marketing, are confident on the phone and want to develop your career across both sales and marketing.

You’ll join a young, friendly and rapidly growing business that works with some exceptionally well-known organisations and delivers projects at high-profile locations and events across the UK.

The Role

Sitting at the heart of the sales and marketing team, you’ll be the first point of contact for many prospective customers. You’ll manage inbound enquiries across phone, email and digital channels, asking the right questions to understand what each customer needs before qualifying the opportunity and handing it over to the sales team.

This isn’t a high-volume cold-calling position. It’s about building rapport, listening carefully and helping customers who are already interested but may need some guidance. You’ll receive comprehensive product training and ongoing support from a highly experienced team.

Alongside managing inbound leads, you’ll gain broad exposure to digital marketing. You’ll help deliver targeted email and lead-nurture campaigns, manage website content through the CMS and support the company’s social media activity.

You’ll also maintain customer data within the CRM, monitor campaign engagement and ensure every promising lead receives the right follow-up. There will be opportunities to assist with photography, video creation, customer case studies, presentations and event management, giving you plenty of variety and exposure across the wider marketing mix.

The wider marketing team will shape the strategy and campaign messaging, while you’ll play an important role in bringing campaigns to life. As the business continues to grow, there will be genuine opportunities to progress into a more specialist sales or marketing position.

Skills & Experience

• Some practical experience or exposure within a marketing role
• Previous experience within a public-facing or customer-focused position
• An understanding of digital marketing and how different channels support lead generation
• Experience managing website content through a CMS
• Some exposure to email marketing and social media
• Genuine confidence answering incoming calls and speaking with customers in a busy office
• A friendly communication style with the ability to build rapport quickly
• The emotional intelligence to listen, reassure customers and ask effective questions
• Strong organisation and attention to detail when recording information and managing follow-ups
• A proactive attitude and willingness to learn about technical products and new markets
• Experience using a CRM would be useful but isn’t essential

You don’t need to arrive as an experienced marketer or salesperson. The business is primarily looking for someone with the right attitude, communication skills and marketing foundations, with full product and systems training provided.

You’ll receive a salary of £28-£31k, a company bonus, 27 days’ holiday plus bank holidays, your birthday off, private medical insurance, life assurance, a company pension and access to an employee share scheme.

The company also offers free on-site parking, regular socials, employee discounts, charity volunteer days, a cycle-to-work scheme and excellent investment in training and professional development. There's hybrid

If you’re a confident communicator with some digital marketing experience and would love a varied role spanning customer engagement, campaigns, content and events, we’d be keen to hear from you.