Inbound Customer Service Representative

TN United Kingdom; Gateshead; On-site; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Specialists to join their dynamic team in Gateshead. This role involves supporting students through the loan application process, ensuring they receive the assistance they need. With a permanent contract and a vibrant work environment, you'll enjoy a structured schedule with no weekend work. The company values its employees, offering numerous perks including seasonal parties, discounts, and a pension plan. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you!

Benefits

Free food & drinks at parties

Eye Care Vouchers

Employee Engagement activities

Supermarket vouchers

Company pension

Free parking

On-site parking

Qualifications

• Strong customer service skills with the ability to handle various customer needs.
• Excellent communication skills for effective relationship building.

Responsibilities

• Receive inbound calls to support students with loan applications.
• Assist students and families with payments, eligibility, and funding inquiries.

Skills

Customer Service

Communication

Relationship Building

Job description

Social network you want to login/join with:

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Client:

The Launch Group

Location:

Gateshead, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

223418ae30a4

Job Views:

12

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Are you looking for a rewarding career? Do you have a talent for building relationships with people? Teleperformance is one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application.

Job Overview

Start Date: Ongoing (exact start date will be confirmed once full background checks have been complete)

Contract: Permanent Hours: 40 hours per week.

Hours: 8am and 7pm Monday to Friday and no weekend work.

Salary: £12.21 from 1st April 2025.

Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.

What does an average day look like?

A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact Centre environment.

You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information.

You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.

What will we give you? Well there’s plenty, where do we start!

• The chance to showcase your skills and fast track your career through our internal progression path.
• Winter and summer parties, usually held in fabulous venues (Free food & drinks!)
• Eye Care Vouchers
• Employee Engagement activities Supermarket vouchers including Tesco, M&S, Asda, Morrisons, Sainsburys and Hello Fresh.
• Up to 44% off Samsung, HP, Virgin Media.
• Up to 30% of Booking.com
• Up to 60% of TUI discounts available.
• Company pension
• Free parking
• On-site parking

Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!