Inbound Customer Service Advisor - Remote

The Launch Group; Maidstone; Remote; GBP 1,000; Full time

Job summary

A leading company is looking for an Inbound Customer Service Advisor to join its remote team in Maidstone. As a Contact Centre Agent, you'll support vulnerable customers through effective case management, helping to improve their well-being and financial stability. This full-time role requires empathy, excellent communication, and problem-solving skills, with shifts from Monday to Saturday.

Responsibilities

• Manage a varied caseload of potentially vulnerable customers.
• Conduct sensitive, solution-focused conversations.
• Maintain detailed and accurate case records.

Skills

Excellent verbal and written communication

Strong organisational and problem-solving abilities

Empathy

Professionalism

Critical thinking

Attention to detail

Proactive and self-motivated

Collaborative mindset

Job description

Social network you want to login/join with:

Inbound Customer Service Advisor - Remote, Maidstone

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Client:

The Launch Group

Location:

Maidstone, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

915a810eea6a

Job Views:

11

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Location: Teleperformance (via The Launch Group)

Job Type: Full-time

Pay: £12.21 per hour

Shifts: Monday to Saturday (5 days/week), between 08:00 – 18:00 (rotating shifts)

The Launch Group is recruiting on behalf of Teleperformance for dedicated and empathetic Contact Centre Agents. In this role, you'll manage a caseload of potentially vulnerable customers, delivering timely, professional, and confidential support. Your goal will be to improve customers’ well-being and financial stability through proactive case management and collaboration with key stakeholders.

Conduct sensitive, solution-focused conversations with customers

Manage and prioritise a varied caseload

Review complex information and assess evidence using sound judgment

Liaise with internal teams and external agencies to progress cases

Demonstrate empathy and resilience when supporting vulnerable individuals

Maintain detailed and accurate case records

Seek guidance and escalate cases appropriately

Requirements

Requirements:

• Excellent verbal and written communication
• Strong organisational and problem-solving abilities
• Empathy, professionalism, and discretion
• Critical thinking and attention to detail
• Proactive and self-motivated with a collaborative mindset