In-Work Support Advisor

Aspire Recruitment; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary up to £29,252 per year

25 days holiday + bank holidays + Con-

Job summary

Aspire Recruitment in Liverpool is seeking an In Work Support Advisor to provide ongoing support to individuals who have recently secured employment through a welfare-to-work programme. You will work with participants during their first months, offering guidance, practical support and interventions to help them stay in roles.

The role involves regular check-ins, liaising with employers and Employment Advisors, maintaining records and working toward targets and KPIs while upholding

Qualifications

• Excellent communication skills with a confident and professional telephone manner.
• Strong relationship-building, negotiation and influencing skills.
• The ability to build rapport quickly and provide supportive, person-centred guidance.
• Experience handling sensitive or challenging situations with professionalism and empathy.

Responsibilities

• Providing regular support calls and check-ins with participants who have recently started work
• Identifying individuals who may be at risk of losing employment and escalating concerns appropriately
• Offering practical advice, guidance and problem-solving support to address workplace challenges
• Liaising with employers, where appropriate, to help resolve issues and promote positive outcomes
• Maintaining accurate and up-to-date participant records in line with contractual and organisational requirements
• Monitoring and recording employment changes, including role progression, job changes and job losses
• Working collaboratively with Employment Advisors and colleagues across multiple locations
• Managing a caseload effectively while working towards performance targets and key performance indicators
• Escalating complex cases or concerns to management in a timely and professional manner

Skills

Communication skills

Relationship building

Rapport building

Organisational skills

IT skills

Local labour market knowledge

Welfare-to-work knowledge

Attention to detail

Targets & performance

Tools

Microsoft Office

Job description

In-Work Support Advisor
Liverpool
Up to £29,252 per annum 25 Days Holiday Bank Holidays, contributory pension
Full-time, Permanent
Job Description:
We are recruiting for an In Work Support Advisor to provide ongoing support to individuals who have recently secured employment through a welfare-to-work programme. This is a rewarding opportunity to help people sustain employment, overcome workplace challenges and progress in their careers.
You will work closely with participants during their first months in employment, providing regular guidance, practical support and interventions to help them successfully retain and develop within their roles. You will also collaborate with employers and Employment Advisors to ensure participants receive the support they need to achieve long-term employment success.
The role involves:

• Providing regular support calls and check-ins with participants who have recently started work
• Identifying individuals who may be at risk of losing employment and escalating concerns appropriately
• Offering practical advice, guidance and problem-solving support to address workplace challenges
• Liaising with employers, where appropriate, to help resolve issues and promote positive outcomes
• Maintaining accurate and up-to-date participant records in line with contractual and organisational requirements
• Monitoring and recording employment changes, including role progression, job changes and job losses
• Working collaboratively with Employment Advisors and colleagues across multiple locations
• Managing a caseload effectively while working towards performance targets and key performance indicators
• Escalating complex cases or concerns to management in a timely and professional manner

You'll need:

• Experience supporting individuals within employability, welfare-to-work ortraining
• Excellent communication skills with a confident and professional telephone manner
• Strong relationship-building, negotiation and influencing skills
• The ability to build rapport quickly and provide supportive, person-centred guidance
• Experience handling sensitive or challenging situations with professionalism and empathy
• Good organisational skills with the ability to manage competing priorities
• Strong IT skills, including working knowledge of Microsoft Office packages
• Knowledge of the local labour market, recruitment practices and employment opportunities
• Understanding of welfare-to-work programmes and the challenges faced by jobseekers and employees
• Experience maintaining accurate records with a high level of attention to detail
• The ability to work towards targets and performance measures
• A flexible, adaptable and proactive approach to work

Due to the nature of this role, you will be required to complete an online Disclosure and Barring Service (DBS) check.