In-Store Skincare Counter Manager — Lead & Coach

Liz Earle Beauty Co.; Tees Valley; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Employee discount up to 75%

Additional store discount

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

CIBTAC certification

Generous holiday entitlement

Personal Pension Scheme

Job summary

Liz Earle Counter Manager role on our Liz Earle counter in-store, reporting to the Regional Business Manager. You will coach your team, deliver personalised consultations, and drive sales through business plans and in-store promotions.

You will present the Liz Earle brand proudly, maintain an attractive counter, and lead by example with exceptional customer service and skincare knowledge. A 12-month Skin School program supports development and growth.

Qualifications

• Experience leading and motivating a team to drive performance.
• Ability to coach, give feedback and develop staff.
• Strong customer service skills and empathy across shifts.

Responsibilities

• Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback.
• Build great relationships with customers and colleagues.
• Provide personalised consultations and skin services.
• Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers.
• Complete our award-winning 12-month Skin School development programme.
• Make sure your counter is beautifully presented to showcase the range of Liz Earle products.
• Be an ambassador for the Liz Earle brand.
• Experience leading and motivating a team to inspire performance and development.
• Offer outstanding customer service to ensure every customer feels welcomed and understood.

Skills

Team leadership

Sales coaching

Customer service

Skincare knowledge

Communication

Relationship building

Promotions planning

Job description

Liz Earle Counter Manager role on our Liz Earle counter in-store, reporting to the Regional Business Manager. You will coach your team, deliver personalised consultations, and drive sales through business plans and in-store promotions.

You will present the Liz Earle brand proudly, maintain an attractive counter, and lead by example with exceptional customer service and skincare knowledge. A 12-month Skin School program supports development and growth.