in-store CRM manager in luxury retail

Prada Group; Greater London; Sur place; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Prada Group is seeking an In Store CRM Manager to consolidate customer data, support store teams with CRM insights, and drive local marketing actions. The role focuses on data accuracy, KPI analysis, and CRM system optimization across luxury retail environments.

Successful candidates will highlight strong communication, training abilities, and a customer-centric approach, with flexibility to work retail hours including evenings and weekends as needed by the business.

Qualifications

• Proven CRM experience with KPI understanding.
• Excellent English and client-focused service orientation.
• Strong analytical skills with proficiency in Excel and data interpretation.

Responsabilités

• Validate and input customer data in CRM, ensuring accuracy.
• Launch and monitor new CRM features in-store and align with local Retail team.
• Generate reports and insights to support store management and marketing actions.
• Support VOCE customer satisfaction surveys and store feedback initiatives.

Connaissances

CRM systems

KPIs

English fluency

Customer focus

Interpersonal skills

Training skills

Team collaboration

Outils

Excel

Microsoft Office

Description du poste

Описание:

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. In Store CRM Manager consolidates the data regarding customers, and providing the store team with the information required to consolidate the clientele and supporting managers in the implementation of specific CRM projects at the store level.

Задачи:

Ensure customer data accuracy inputted by store team as well as validating data accuracy in system Review and analyze SA performance including all elements of KPIs and MBOs (e.g CRM KPI, iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy Launch and monitor new CRM system/function in store Communicate with local Retail team System/function enhancement Customer list / reports Generate and assist the interpretation of report in store Manage customer list and ensure strategized local marketing activities Assist SM to setup in store CRM action plan by considering the event calendar and business environment Conduct regular CRM training with sales team Support SM in all the activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action

Требования:

Strong company commitment with a proven track record of strong client development In store-service oriented Customer-centric approach Proficient in the main IT/digital tools Familiar with Excel function and analytical Engaging with strong interpersonal and communication skills Proven experience in CRM, including a strong understanding of key performance indicators (KPIs) Solid knowledge of luxury goods and products Proficient in Microsoft Office Suite, particularly Excel Ability to work effectively within a team Results-oriented with the ability to work independently towards objectives Demonstrated training and coaching skills Excellent communication and interpersonal skills. Fluency in English This role requires flexibility to work retail hours, including weekdays, evenings and weekends, in line with business needs.

Условия:

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.