In-Store CRM Lead: Data-Driven Luxury Engagement

Prada; City Of London; Presencial; GBP 60 000 - 80 000; Tempo integral

Resumo da oferta

Prada Group in London seeks an in-store CRM Manager to consolidate customer data and provide the store team with insights to build a loyal clientele and support managers in CRM projects at the store level.

The role requires strong data accuracy, KPI analysis, CRM system implementation, and collaboration with local Retail teams. Proficiency in Excel and MS Office, excellent communication, and fluency in English are essential.

Qualificações

• Proven experience in CRM with KPI expertise.
• Solid knowledge of luxury goods and products.
• Proficient in Excel and Microsoft Office Suite.
• Ability to work effectively within a team and independently.
• Excellent communication and interpersonal skills.
• Fluency in English.

Responsabilidades

• Ensure customer data accuracy inputted by store team and validated in the system.
• Review and analyze CRM performance including KPI, CRM activity results; provide overview and strategy to Store Manager.
• Launch and monitor new CRM system in-store.
• Communicate with local Retail team.
• Assist in CRM system/function enhancements and reporting.
• Manage customer lists and assist local marketing activities.
• Help Store Manager set up in-store CRM action plans considering events calendar and business environment.
• Conduct regular CRM training with the sales team.
• Support Store Manager in VOCE Project activities (customer satisfaction surveys) with store feedback and follow-up actions.

Conhecimentos

CRM

KPI

Luxury goods knowledge

Excel

Microsoft Office Suite

Teamwork

Communication skills

Training and coaching

English fluency

Ferramentas

Microsoft Office Suite

Excel

Descrição da oferta de emprego

Prada Group in London seeks an in-store CRM Manager to consolidate customer data and provide the store team with insights to build a loyal clientele and support managers in CRM projects at the store level.

The role requires strong data accuracy, KPI analysis, CRM system implementation, and collaboration with local Retail teams. Proficiency in Excel and MS Office, excellent communication, and fluency in English are essential.