In Room Dining Supervisor

Coworth Park; Sunningdale; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Employee bonus scheme

Service charge

Complimentary stays and breakfast (Dor

50% F&B discount (Dorchester)

Social events

Private Pension Scheme

Training and development opportunities

Friend referral bonus (£750)

Wellbeing support

Job summary

Coworth Park is seeking an In Room Dining Supervisor to lead and deliver exceptional guest experiences in a luxury setting. You will drive In-Room Dining sales, ensure seamless service and uphold the 5-star standard across the room service operation.

You will mentor the In-Room Dining team, manage guest requests with creativity, and collaborate with Events Operations to support hotel events while maintaining high service standards.

Qualifications

• Previous experience as an In Room Dining Supervisor within a luxury hospitality environment.
• Strong customer service ethos and excellent communication skills.

Responsibilities

• Develop, implement & monitor In-Room Dining sales, service & operational systems to provide a seamless guest experience and maximise business potential.
• Lead and motivate the In-Room Dining team to achieve business goals, budgets and service standards.
• Ensure the In-Room Dining menu and environment aligns with a 5-star establishment to meet guest expectations.
• Handle guests' special requests with flexibility and creativity during the day.
• Take orders and deliver In-Room Dining, manage amenities and mini-bars.
• Deliver the highest standard of service by anticipating guests’ needs with personalized service.
• Train and develop the team, including spot checks and guidance.
• Collaborate with Events Operations Manager and oversee events; deputize in absence of manager and manage opening/closing.
• Complete personal objectives and other tasks as needed.

Skills

In-Room Dining supervisor experience

Leadership

Customer service

English communication

Job description

Join us as an In-Room Dining Supervisor at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as an In Room Dining Supervisor you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As an In Room Dining Supervisor at Coworth Park, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £ 750 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for developing, implementing & monitoring In-Room Dining sales, service & operational systems to provide a seamless guest experience and maximise business potential, all to ensure our guests receive nothing but the best experience.
• You will lead and motivate the In Room Dining team to enhance performance, achieve business goals, financial budgets and service standards.
• You will ensure that the In-Room Dining menu and environment is consistent with a 5 star establishment in order to meet & exceed guest expectations
• You’ll also show flexibility and creativity in dealing with guests’ special requests or any challenges that may arise during the day
• Take orders and deliver In Room Dining across and be responsible for amenities and the mini bars
• Guarantee that the highest standard of service and product is delivered to our guests at all times by anticipating their needs with a personalized service
• Manage and deliver effective training and development for the team, including spot checking and guidance
• Work closely with the Events Operations Manager and run events To deputize in the absence of a manager and be responsible for opening and closing the departments
• Ensure completion of your personal objectives and responsibilities Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required

The items shared are the essence of a day in the life of an In Room Dining Supervisor, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Previous experience as an In Room Dining Supervisor within a luxury hospitality environment.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each day and every day. As an Assistant In Room Dining Manager you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You will comfortably communicate in this language.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail]