In-room Dining Coordinator

Rosewood Hotel Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an In-Room Dining Coordinator to redefine luxury hospitality. In this role, you will be the voice of the in-room dining experience, ensuring that every guest receives impeccable service with warmth and precision. Your responsibilities will include managing guest orders, coordinating timely deliveries, and providing knowledgeable menu recommendations. This dynamic position requires a passion for exceptional service and the ability to thrive in a fast-paced environment. Join a team that values diversity and inclusion while creating memorable experiences for guests in a stunning Mayfair location.

Qualifications

• Experience in luxury hospitality or customer service, ideally in food & beverage.
• Strong communication and multitasking skills in a fast-paced environment.

Responsibilities

• Handle in-room dining orders accurately, ensuring guest satisfaction.
• Communicate with kitchen and service teams for seamless order execution.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Order Management Systems

Job description

The Chancery Rosewood – opening Summer 2025, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As an In-Room Dining Coordinator, you will be the voice of our in-room dining experience, ensuring seamless service for our guests with warmth and efficiency. You will handle guest orders with precision, coordinate timely delivery, and uphold the highest standards of luxury hospitality.

Key Responsibilities

• Handle in-room dining orders with accuracy, ensuring special requests and dietary requirements are met.
• Communicate effectively with the kitchen and service teams to guarantee seamless order execution.
• Provide knowledgeable recommendations on menu offerings, upselling where appropriate.
• Maintain detailed records of guest preferences and requests to enhance future experiences.
• Ensure all orders are delivered promptly and follow up to guarantee guest satisfaction.

About You

• Experience in a luxury hospitality or customer service role, ideally within food & beverage.
• Strong communication and multitasking skills in a fast-paced environment.
• A passion for exceptional guest service and attention to detail.
• Confident in using order management systems and technology.
• A team player with a proactive and solution-focused approach.

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.