In Room Dining Coordinator
Raffles Hotels & Resorts
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Benefits offered by this job
Job summary
Raffles London at The OWO is recruiting for a Room Service Attendant to deliver exceptional in-room dining and residential experiences. You will take guest orders, liaise with kitchen and service teams, and ensure accurate and timely delivery with a focus on upselling high-end offerings.
You will work closely with the kitchen and rooms teams, maintaining immaculate presentation and a meticulous approach to guest records, while upholding luxury standards and our 24h operational rhythm.
Qualifications
- Proven ability to communicate clearly in English (verbal and written).
- Recent experience in room dining or similar luxury service role.
Responsibilities
- Take guest orders and communicate with guests in a friendly, professional manner.
- Expedite orders to kitchen/rooms teams; ensure timely, accurate delivery.
- Upsell goods and services to enhance guest experience.
Skills
Job description
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Your role will be responsible for taking guest orders, communicating with guests, recording and expediting of orders to relevant departments whilst ensuring every detail is taken and upselling standards are met. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to both the guest rooms and residences whilst managing delivery and service targets.
You will work in close contact with the kitchen and rooms teams to ensure smooth and consistent service whilst surpassing the guests’ expectations.
- Detailed and precise order taking and communication with guests in a friendly and professional manner.
- Managing expedition of time sensitive guest orders and requests.
- Preparing orders for delivery and service whilst managing time sensitive targets.
- Maintaining and keeping accurate guest records.
- Upselling and promoting goods and services across the hotel.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Giving accurate information to guests, offering follow up conversations and problem solving.
- Work closely with the Butler and guest services team.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within in room dining or a similar role.
- Market knowledge of competitors and event industry trends.
- Strong food and beverage knowledge.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- To be detail oriented and to work within a team.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that's a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.
Belonging: We celebrate our differences. We support each other and we always stand together.
Integrity: We build trust through mutual respect and being authentic.
Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time
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