Evening Housekeeping Supervisor - 12 Month FTC

Raffles Hotels & Resorts

Greater London

On-site

GBP 23,000 - 29,000

Full time

2 days ago

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Benefits offered by this job

28 days holiday including bank

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution 3%

Life Assurance 1x salary

Job summary

Raffles London at The OWO is seeking a Room Attendant for a 12-month fixed-term maternity cover. You will guide and train room attendants, ensure highest standards of cleanliness across bedrooms and service areas, and act as an ambassador of the Raffles values in guest interactions.

Join a luxury team at a historic Edwardian building, with a focus on elevating guest experience and maintaining impeccable standards across all spaces and outlets.

Qualifications

Excellent communication and customer service skills, both written and spoken.
Strong time management with the ability to multi-task while maintaining a professional appearance.
Enthusiasm and commitment to delivering and offering the best service and experiences possible.
An understanding and willingness to contribute to a 24h operational schedule when required.

Responsibilities

Provide day-to-day direction and allocation of tasks for room attendants and house porters on the floor.
Participate in or lead departmental meetings and training sessions.
Liaise with other departments to ensure positive communication and support.
Maintain effective communication with housekeeping and report issues to Senior/Head/Executive Housekeepers.
Ensure smooth running of the housekeeping team through teamwork and reporting maintenance faults.
Interact warmly with guests and respond to requests; be knowledgeable about hotel services and outlets.
Use NowCross for smooth internal communication and report engineering issues when needed.
Monitor room statuses and respond promptly to queries (e.g., rooms in Q).
Additional responsibilities in the absence of the line manager or senior staff; may work in different departments or outlets.

Skills

Communication

Customer service

Time management

Appearance

Job description

Company Description

Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles London

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

Scope Of Position

This is a 12 month fixed term contract for a maternity cover.

To be distinctive in guiding and training Room Attendants and checking the standards of cleanliness and turn downs in guest rooms to deliver the ultimate and seamless guest experience. To ensure all bedrooms, corridors, staircases and service areas are kept to the highest standard of cleanliness to meet The Raffles London standards and to act as an ambassador of the Raffles values during your interaction with guests and colleagues.

Responsibilities

Operation

To provide day to day direction and allocation of tasks for room attendants and house porters on the floor.
To participate in or lead departmental meetings and training sessions.
To liaise with other departments to ensure positive communication and offer support.
To maintain effective communication with the housekeeping department and elevate any issues or problems to Senior/Head/Executive Housekeepers.
To ensure smooth running of housekeeping team through effective team work.
To report any maintenance faults and to ensure that repairs are carried out.
To interact in an intuitive, warm , generous and professional way with all guests, anticipating their needs and responding to any requests.
To be knowledgeable of all the hotel service and outlets to respond to any guest requests.
To ensure that the team uses nowcross to communicate smoothly.
To report and to follow up on any engineering issue in nowcross.
To be aware of the status of all rooms, to follow up and to respond promptly to any room queries i.e. room placed in Q, from the Front office team.
Additional responsibilities in absence of line manager or senior employee.
Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Leadership

Ensuring composure under pressure and providing leadership and guidance to the Team when required.
Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.

Health and Safety

Ensure that all potential and real hazards are reported immediately and rectified.
Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

Essential

Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
A proven track record and ability to provide high levels of service under pressure.
Exceptional communication and customer service skills, both written and spoken.
Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

Previous housekeeping and supervision experance.
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Why join our Raffles team?

28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
Staff meals whist on duty.
Free dry cleaning for uniform.
Employer pension contribution of 3%
Enhanced sick pay.
Enhanced maternity, paternity and adoption pay.
Life Assurance 1x salary
Employee assistance program, including virtual GP and financial advice.
Season ticket loans and cycle to work scheme.
Colleague gifting to celebrate special occasions.
Paid days off to move house or give back time to a charity of your choice.
Internal learning and development programmes tailored to you.
Fun-filled events, whether that’s a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Worldwide development opportunities across Accor’s extensive brand portfolio.