In-Plant Hire Controller

L Lynch Plant Hire & Haulage Limited; Inverness; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

£250 'Love to Learn' voucher

Volunteer Day

Subsidised gym membership

25 days' holiday plus bank holidays

Enhanced maternity and paternity leave

Regular team socials and events

Job summary

A leading plant hire company located in Inverness is seeking an In-Plant Hire Controller to enhance account performance and service excellence. This role emphasizes building robust client relationships and achieving substantial account growth. The ideal candidate will have a strong background in the construction industry with proven skills in communication, accountability, and managing KPIs. Join to contribute to a collaborative environment offering personal development and a variety of benefits including subsidized gym memberships and additional holidays.

Qualifications

• Experience within the construction industry is essential.
• Strong knowledge of plant and hire operations is required.
• Ability to work in a KPI-driven, fast-paced environment.
• Track record of driving efficiencies and commercial growth within a key account.

Responsibilities

• Take ownership of the on-site hire function for service excellence.
• Build relationships with client hire desk and stakeholders.
• Drive account spend growth of minimum 15% year on year.
• Respond to all enquiries within 15 minutes in line with framework KPIs.
• Close out customer queries and disputes within 24 hours of receipt.
• Produce and present accurate monthly spend reports.
• Identify and share new sales opportunities with the Sales & Marketing Director.
• Promote new product innovations aligned to our four strategic pillars.
• Attend quarterly Sales meetings and provide performance updates.
• Champion a true One Team ethos between Lynch and client teams.

Skills

Exceptional verbal and written communication skills

Strong personal drive

Relationship management

Organisational skills

Continuous improvement mindset

Proactive improvement

KPI & commercial objectives

Job description

At Lynch, we've been supporting the UK construction industry with reliable plant hire and haulage solutions for over 40 years. Known for our personal service, safety-first approach, and sustainable innovation, we pride ourselves on building long-term partnerships that deliver real value.

We're looking for an In-Plant Hire Controller to act as a key stakeholder embedded within one of our major customer frameworks, representing Lynch Plant Hire & Haulage Ltd on-site. This is a high-impact, relationship-driven role where responsiveness, commercial awareness, and collaboration are critical to success.

What you'll do

As the In-Plant Hire Controller, you will take ownership of the on-site hire function, ensuring service excellence and commercial growth.

You will:

• Build and maintain strong, robust relationships with the client hire desk and key stakeholders
• Drive account spend growth year on year (minimum 15%)
• Support and lead on Joint Venture tender submissions
• Respond to all enquiries within 15 minutes in line with framework KPIs
• Close out customer queries and disputes within 24 hours of receipt
• Produce and present accurate monthly spend reports
• Identify and share new sales opportunities with the Sales & Marketing Director
• Promote new product innovations aligned to our four strategic pillars
• Attend quarterly Sales meetings and provide performance updates
• Champion a true One Team ethos between Lynch and client teams

What we're looking for

We're looking for a proactive, commercially focused professional who thrives in a fast-paced environment and takes full accountability for performance.

You’ll bring:

• Exceptional verbal and written communication skills
• Integrity, enthusiasm and strong personal drive
• A passion for customer service and long-term relationship management
• The ability to collaborate and influence multiple stakeholders
• Strong organisational skills with the ability to manage competing priorities
• A proactive mindset focused on continuous improvement
• A commitment to delivering on KPIs and commercial objectives

Qualifications & Experience

Your areas of knowledge and expertise that matter most:

• Experience within the construction industry (essential)
• Strong knowledge of plant and hire operations
• Proven ability to work in a KPI-driven, fast-paced environment
• A track record of driving efficiencies and commercial growth within a key account

What you'll get

• A role with purpose and opportunity to directly influence account growth
• A collaborative and inclusive environment
• Ongoing learning and development opportunities
• £250 'Love to Learn' voucher each year to support your personal growth and learning goals
• One Volunteer Day per year to spend helping a cause that you care about
• Subsidised gym membership - we'll cover 50% of your monthly cost (subject to criteria)
• 25 days' holiday + bank holidays
• Enhanced maternity and paternity leave
• Regular team socials and events

At Lynch, our people are our greatest asset. We invest in developing talent and building long-term careers, creating an exceptional people experience that drives performance for our customers, our communities, and our planet.

We believe in transparency, collaboration, and delivering on our commitments. Join us and play a key role in strengthening one of our most important strategic partnerships while helping us continue to Build Britain's Infrastructure.

Ready to Apply?

If you're ready to take ownership of a strategic on-site account and drive service excellence and growth, we'd love to hear from you. Send us your CV or apply online today.