In-life 24/7 Operations Professional

BT Group; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading telecommunications company seeks an In-life 24/7 Operations Professional in Sheffield to support Enterprise Cloud Infrastructure. The role involves incident management, technical support for various systems, and collaboration with teams. The position offers substantial training, a supportive work environment, and opportunities for personal growth.

Benefits

Life Assurance Cover

Exclusive colleague discounts

25 days annual leave

World-class training and development opportunities

Option to join BT Shares Saving schemes

Qualifications

• Experience of Linux Operating Systems via command line.
• Experience with virtualization technologies essential.
• Eagerness to learn and grow professionally.

Responsibilities

• Providing incident support for the day-to-day running of the infrastructure estate.
• Deploying changes to support the business on Enterprise Cloud Infrastructure.
• Collaborating with vendors to resolve complex faults.

Skills

Problem-solving

Analytical abilities

Proficiency in managing Linux operating systems

Understanding of Incident Management processes

Effective communication

Tools

VMWare ESX

Microsoft Hyper-V

Kubernetes

ServiceNow

Job description

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In-life 24/7 Operations Professional

Unit: Networks

Location:

Endeavour Sheffield, Sheffield, United Kingdom

This role exists to provide excellent round the clock support to the business for the Enterprise Cloud Environment, ensuring uninterrupted operations and timely resolution of incidents. We also support a variety of technologies within Enterprise Cloud Infrastructure such as Windows Server, Unix, Solaris & HPUX. Working closely with the Customer Service Operations Centre, you will play a vital role in responding to priority incidents and maintaining the stability of our infrastructure.

The shift patterns consist of four 12-hour shifts (two days - 7am to 7pm and two nights - 7pm to 7am) followed by four consecutive days off. Additionally, we provide the option to work from home during the final night shift, which we recently introduced to enhance work-life balance, wellbeing and a reduction in your commuting expenditure.

You’ll be part of a highly skilled team all based in our Sheffield office. It’s a friendly and supportive team where you will receive plenty of training and the opportunity to progress.

We encourage applications from candidates of all backgrounds and experiences. At our company, we believe in equal opportunities and creating an inclusive workplace that values diversity.

What you’ll be doing

• Providing incident support for the day-to-day running of the infrastructure estate withinEnterprise Cloud
• Deploying changes to support the business on Enterprise Cloud Infrastructure
• Implementing service requests to support the business on Enterprise Cloud Infrastructure
• Collaborating with our vendors to resolve complex faults.
• Collaborating with Application Support and Service Management teams to troubleshoot high impact incidents.

Desirable skills and attributes

You could be the ideal candidate for this role if you possess a strong ability and passion for learning and growth, coupled with a proactive approach and we can teach you rest. This is a fantastic opportunity to thrive in a dynamic environment and make a significant impact. We believe in nurturing talent, so we will provide comprehensive training and support to help you develop the skills you need to succeed. Join us and grow with a team that values your potential!

• Strong problem-solving and analytical abilities with proficiency in managing Linux operating systems and virtual and physical hardware.
• Experience of Linux Operating Systems via command line.
• Experience of working with virtualisation technologies such as VMWare ESX, Microsoft Hyper-V or Kubernetes
• Eagerness to learn and grow professionally.
• Self-motivated with a proactive approach
• Demonstrated commitment to driving improvement in processes and systems.
• Sound knowledge of Incident and Change Management processes, with familiarity in using ServiceNow being desirable.
• Effective communication skills, both verbal and written, with the ability to clearly explain complex technical concepts to stakeholders at various levels of technical expertise.

What's in it for you

• 10% on target bonus
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.