In-Flight Hospitality Design Lead

British Airways plc; England; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted airfares

Job summary

British Airways is seeking a passionate Hospitality Design Executive to shape the onboard customer proposition. You will join our Customer Experience team to design distinctive hospitality moments that elevate premium journeys worldwide, balancing creativity with operational practicality.

You’ll collaborate with inflight and ground teams, influence across stakeholders, and help translate ideas into scalable, high-quality guest experiences that reinforce our premium global airline status.

Qualifications

• Diploma level in Hotel Management or related discipline preferred.
• Strong hospitality industry experience, ideally in luxury or premium service.
• Experience delivering exceptional guest experiences in hospitality or customer-focused sectors.
• Airline product lifecycle knowledge is advantageous.
• Previous cabin crew leadership experience would be beneficial.

Responsibilities

• Develop differentiated hospitality standards and service propositions aligned to the customer experience vision.
• Design end-to-end hospitality experiences across premium or non-premium cabins with inflight and ground teams.
• Collaborate with development teams to define onboard soft product experiences within budgets.
• Provide hospitality insights to Aircraft Interiors teams to drive consistency and reduce complexity.
• Support internal and external communication plans related to designed experiences.
• Participate in change programmes and improvement projects delivering customer and commercial value.
• Analyze customer feedback, competitor activity and performance data to identify opportunities.

Skills

Strong hospitality experience

Leadership responsibility

Data analysis

Communication

Stakeholder engagement

Education

Diploma in Hotel Management or related discipline

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Figma

Job description

British Airways is seeking a passionate Hospitality Design Executive to shape the onboard customer proposition. You will join our Customer Experience team to design distinctive hospitality moments that elevate premium journeys worldwide, balancing creativity with operational practicality.

You’ll collaborate with inflight and ground teams, influence across stakeholders, and help translate ideas into scalable, high-quality guest experiences that reinforce our premium global airline status.