Community Banking Advisor

Unstoppably Nationwide; Dereham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days holiday per year

Wellhub access for health and wellness

Up to 2 days of paid

Job summary

Nationwide is seeking a Customer Representative in Dereham to welcome customers in person, over the phone and online, helping with everyday transactions and guiding them to suitable banking services and digital tools. The role emphasises fair, trusted guidance and a local community focus.

You will work in a busy branch environment, supporting customers with patience, empathy and clear communication while ensuring secure and positive banking experiences.

Qualifications

• Excellent customer service & active listening
• Empathy and patience in busy environments
• Comfort with technology and digital services
• Strong communication skills and ability to explain banking products clearly

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you'll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Job description

Nationwide is seeking a Customer Representative in Dereham to welcome customers in person, over the phone and online, helping with everyday transactions and guiding them to suitable banking services and digital tools. The role emphasises fair, trusted guidance and a local community focus.

You will work in a busy branch environment, supporting customers with patience, empathy and clear communication while ensuring secure and positive banking experiences.